Updates include: Announcement re Predefined Custom Reports (Reminder)
Release notes
Week of October 29th
New Updates include: Non Responsive & Smart Control Auto Messages, Mobile SDK, In-App Messaging, Proactive to In-App, Structure Content Updates and more
Week of September 11th
New updates include: Conversation Assist, KnowledgeAI, and Salesforce Connector
Week of August 14th
New updates include: Conversation Builder, Webhook feature, Data Transporter and Channel Enhancements & more
Week of July 24th
New Updates include: Navigation bar translation, Conversation Assist, Agent Workspace enhancements including automatic message & custom predefined content, Web Messaging, Report Center API's and more!
Week of July 17th
New Updates include: Agent Workspace Enhancements including Improved Contextual Skill Handling for Rollover Conversations, Transfer & Event Audit Trail, Transfer Conversation by Agent & Extension of Limits for Favorite Predefined Content, Widget Configuration by Skills and Profile and more!
Week of June 27th
New Updates include: Content Security Policy (update required), Report Center, Analytics Builder & User/Skills Management
Week of June 18th
New Updates include: Open ID SSO, Third Party Connector - Microsoft Copilot, GBM, WhatsApp, Proactive support for Google RCS, KnowledgeAI
Week of June 5th
New Updates include: Generative Insights, Agent Workspace updates, Chat Product Streamlining
Week of May 15th
New Updates include: Conversation Builder and Conversational Cloud Infrastructure Enhancements
Week of April 10th
New Updates include: Self Service Summarization, Image Profanity, Translation support for Cobrowse invitation within WhatsApp, Enhancements to the Agent Workspace, Productised API to allows for the download of hosted files, Third Party Bots
Week of March 27th
New Updates: Rewrite - Updated LLM Prompt with language support & Announcement re Viber Chatbot
Week of Feb 14th
New Updates: Enhanced Navigation Bar & Conversation Assist: Delegate Conversations to Bots More Effectively
Week of October 31st
New updates: Automatic Messages, Conversation Builder, Knowledge AI, Web Messaging, InApp Messaging
Week of October 25th
New updates: Automated Conversation Summary, Conversation Assist & Proactive Messaging
Week of October 18th
New updates: Voice Bots, Salesforce Connector, Report Center and updates to Navigation Menu
Week of October 11th
New updates: Conversation Builder, Knowledge AI and Conversational Cloud Infrastructure & Medallia Survey Bot
Week of September 6th
New updates: Report Center, Manager Workspace, Messaging Interactions API, Proactive Messaging and more
Week of August 9th
New updates: Voice bots, Knowledge AI, Conversation Assist & Rollover Enhancements
Week of June 7th
New updates: Knowledge AI, Conversation Builder, Conversation Assist, Conversational Cloud Infrastructure
Week of March 8th
New updates: Agent Workspace, Conversation Assist, Conversation Builder, Social Messaging, Third-party bots.
Week of February 15th
New updates: New Agent Workspace, LINE & WhatsAppp Business Connector, Conversational Cloud Infrastructure, Consumer Identify Access Management, and Analytics Builder
Week of February 8th
New updates: Conversation Rollover, Apple Messages for Business Connector, WhatsApp Business Connector & more
Week of June 29
Support for Intent Manager, Performance Optimizer, Medallia COnversations, and Third-party bots
Week of May 11
Support for KnowledgeAI, Intent Manager, Conversation Builder, New Agent Workspace 1.35, and Annotation Management
Week of March 16
Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more
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