Release notes

New Updates include: Conversation Assist Enhancements

New Updates include: Generative Insights & Secure Forms V3

New Updates include: Self Service Summarization, Image Profanity, Translation support for Cobrowse invitation within WhatsApp, Enhancements to the Agent Workspace, Productised API to allows for the download of hosted files, Third Party Bots

New Updates: Announcement Center

New Updates: Rewrite - Updated LLM Prompt with language support & Announcement re Viber Chatbot

New Updates: Conversation Assist & Automatic Message - Estimated wait time

New Updates: Vue3 Upgrade & Generative Insights - New Filter

New Updates: Voice Bot & Report Center updates

New Updates: BYO LLM

New Updates: Enhanced Navigation Bar & Conversation Assist: Delegate Conversations to Bots More Effectively

New updates: Conversation Timer, Favorite Predefined Content, Security Update

New updates: Conversation Assist, Conversation Builder, Knowledge AI

New updates: Removing Bots authentication with Username/Password

New updates: Salesforce Widget: Auto Search Functionality

New updates: Report Center & Proactive Messaging

New updates: User Management, Third Party Bots & SMS Update

New updates: Automatic Messages, Conversation Builder, Knowledge AI, Web Messaging, InApp Messaging

New updates: Automated Conversation Summary, Conversation Assist & Proactive Messaging

New updates: Voice Bots, Salesforce Connector, Report Center and updates to Navigation Menu

New updates: Conversation Builder, Knowledge AI and Conversational Cloud Infrastructure & Medallia Survey Bot

New updates: FaaS Alerts

New updates: Important Notice about WhatsApp Business Connector 

New updates: Conversation Assist, Secure Forms Updates, Engagement Controller

New updates: Web Tag Hook

New updates: Report Center, Manager Workspace, Messaging Interactions API, Proactive Messaging and more

New updates: Agent Widget & Conversation Assist

New updates: Proactive Messaging 

New updates: Chat Workspace Update

New updates: Voice bots, Knowledge AI, Conversation Assist & Rollover Enhancements

New updates: Web Messaging Experience, Automatic Messages & GBM Authentication

New updates: Conversation Assist, Conversation Builder, WhatsApp Business and more

New updates: Report Center & Social Messaging 

New updates: AMB New Authentication & WhatsApp Business

New updates: Conversational Cloud Infrastructure

New updates: Apple Messages for Business (AMB)

New updates: Conversation Builder, Knowledge AI

New updates: Conversation Assist 

New updates: Knowledge AI, Conversation Builder, Conversation Assist, Conversational Cloud Infrastructure

New updates: Conversational Cloud Infrastructure

New updates: Secure forms, Messaging Platform SDK Announcement & Third Party Bots

New updates: Social Messaging

New updates: Intent Manager 

New updates: Secure Forms Studio

New updates: Social Messaging, New Agent Workspace & GBM Rich text support

New updates: WhatsApp Business Connector, Analytics Builder

New updates: 

New updates: Agent Workspace, Conversation Assist, Conversation Builder, Social Messaging, Third-party bots.

New updates: Agent workspace, Third-party bots

New updates: Data Transporter, Intent Manager, Conversation Assist

New updates: New Agent Workspace, LINE & WhatsAppp Business Connector, Conversational Cloud Infrastructure, Consumer Identify Access Management, and Analytics Builder

New updates: Conversation Rollover, Apple Messages for Business Connector, WhatsApp Business Connector & more

New updates: Messaging Connectors

New updates: Social Messaging

New updates: Third-party bots

New updates: Social Messaging

New updates: Proactive Messages

New updates: Agent Workspace, Conversation Builder

New updates: Connect to Messaging

New updates: Conversation Builder, Social Messaging 

New updates: KnowledgeAI

New updates: WhatsApp Business Connector

New updates: Agent Workspace, Proactive Messaging, User & Skills

New updates: KnowledgeAI

New updates: Social Messaging, Analytics Builder, Consumer Web Messaging

New updates: Agent Workspace, Proactive Messaging, User & Skills

New updates: Conversation Assist

New updates: Conversation Builder and Social Messaging 

New updates: Social Messaging and Third-party Bots

New updates: Connect to Messaging, Social Messaging, and more

New updates: Social Messaging

New updates Analytics Builder, Proactive Messaging, AI Annotator

New updates for Agent Workspace and Social Messaging (Twitter & Facebook)

New updates for Intent Manager and Conversation Builder

Support for Intent Manager, Performance Optimizer, Medallia COnversations, and Third-party bots

Support for AI Annotation Management

Support for APIs, Agent Workspace, Proactive Messaging and more

New Knowledge Center features

Support for Proactive Messaging, Agent Workspace, and Knowledge Center

Support for KnowledgeAI, Intent Manager, Conversation Builder, New Agent Workspace 1.35, and Annotation Management

Updates to CoBrowse

Updates for Proactive Messaging, Agent Workspace, Workflow and more

Support for Viber connector, third-party bots, secure forms and social messaging

Enhancements to AI Annotator, Medallia Conversations and more

New Workforce Management metrics & APIs 

Enhancements to Management Console, Analytics Builder, Knowledge Center and more

Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more

Enhancements for Proactive, Line Connector, Agent Workspace, KnowledgeAI, Knowledge Center 2.1 and more

Conversation Builder and KnowledgeAI

Conversation Builder and KnowledgeAI

Viber Connector updates, Connect to Messaging

Knowledge Center design, Connector updates, and more

Third-Party Bots, Conversation Assist and more

Support for KakaoTalk, and more

Integration Hub (iHub), and more