New updates: Knowledge AI, Conversation Builder, Conversation Assist, Conversational Cloud Infrastructure
Release notes
Week of April 24th
New updates: Conversation Builder, Knowledge AI, Intent Manager, Generative AI Reporting and more
Mutual TLS Self Service (mTLS)
We are delighted to announce that our platform now supports Mutual TLS Self-Service (mTLS) features that will allow clients to manage their certificates, without the need to reach out to a LivePerson representative or the support team.
Mutual TLS Self-Service (mTLS) will significantly reduce the onboarding and renewal of new mTLS Certificates for the Brands.
Learn more about Mutual TLS(mTLS) products and capabilities.
The product will help you:
- Create a new Certificate for Mutual TLS
- Upload your Certificate to Mutual TLS
- List all of the mTLS certificates & mappings
- Renew existing Mutual TLS Certificates
- Update the existing mapping
- Track Certificate Expirations
For more details, Please visit Mutual TLS(mTLS) Self Service in Knowledge Base
Week of March 16th
New updates: Agent Workspace, Conversation Assist, Conversation Builder, Social Messaging, Third-party bots.
Week of March 8th
New updates: Agent Workspace, Conversation Assist, Conversation Builder, Social Messaging, Third-party bots.
Week of February 15th
New updates: New Agent Workspace, LINE & WhatsAppp Business Connector, Conversational Cloud Infrastructure, Consumer Identify Access Management, and Analytics Builder
Week of February 15th
New updates: New Agent Workspace, LINE & WhatsAppp Business Connector, Conversational Cloud Infrastructure, Consumer Identify Access Management, and Analytics Builder
Week of February 8th
New updates: Conversation Rollover, Apple Messages for Business Connector, WhatsApp Business Connector & more
Week of June 29
Support for Intent Manager, Performance Optimizer, Medallia COnversations, and Third-party bots
Week of May 11
Support for KnowledgeAI, Intent Manager, Conversation Builder, New Agent Workspace 1.35, and Annotation Management
Week of March 16
Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more
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