Release notes

Support for Intent Manager, Performance Optimizer, Medallia COnversations, and Third-party bots

Support for AI Annotation Management

Support for APIs, Agent Workspace, Proactive Messaging and more

New Knowledge Center features

Support for Proactive Messaging, Agent Workspace, and Knowledge Center

Support for KnowledgeAI, Intent Manager, Conversation Builder, New Agent Workspace 1.35, and Annotation Management

Updates to CoBrowse

Updates for Proactive Messaging, Agent Workspace, Workflow and more

Support for Viber connector, third-party bots, secure forms and social messaging

Enhancements to AI Annotator, Medallia Conversations and more

New Workforce Management metrics & APIs 

Enhancements to Management Console, Analytics Builder, Knowledge Center and more

Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more

Enhancements for Proactive, Line Connector, Agent Workspace, KnowledgeAI, Knowledge Center 2.1 and more

Conversation Builder and KnowledgeAI

Viber Connector updates, Connect to Messaging

Knowledge Center design, Connector updates, and more

Third-Party Bots, Conversation Assist and more

Support for KakaoTalk, and more

Integration Hub (iHub), and more