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Release notes

Week of November 30

New updates: Agent Workspace, Conversation Builder

Week of November 23

New updates: Connect to Messaging

Week of November 16

New updates: Conversation Builder, Social Messaging 

Week of November 9

New updates: KnowledgeAI

Week of November 2

New updates: WhatsApp Business Connector

Week of October 27

New updates: Agent Workspace, Proactive Messaging, User & Skills

Week of October 19

New updates: KnowledgeAI

Week of October 12

New updates: Social Messaging, Analytics Builder, Consumer Web Messaging

Week of September 28

New updates: Agent Workspace, Proactive Messaging, User & Skills

Week of September 22

New updates: Conversation Assist

Week of September 15

New updates: Conversation Builder and Social Messaging 

Week of September 8

New updates: Social Messaging and Third-party Bots

Week of August 24

Week of August 3

New updates: Connect to Messaging, Social Messaging, and more

Week of July 27

New updates: Social Messaging

Week of July 20

New updates Analytics Builder, Proactive Messaging, AI Annotator

Week of July 13

New updates for Agent Workspace and Social Messaging (Twitter & Facebook)

Week of July 6

New updates for Intent Manager and Conversation Builder

Week of June 29

Support for Intent Manager, Performance Optimizer, Medallia COnversations, and Third-party bots

Week of June 22

Support for AI Annotation Management

Week of June 8

Support for APIs, Agent Workspace, Proactive Messaging and more

Week of June 1st

New Knowledge Center features

Week of May 18

Support for Proactive Messaging, Agent Workspace, and Knowledge Center

Week of May 11

Support for KnowledgeAI, Intent Manager, Conversation Builder, New Agent Workspace 1.35, and Annotation Management

Week of April 27

Updates to CoBrowse

Week of April 20

Updates for Proactive Messaging, Agent Workspace, Workflow and more

Week of April 13

Support for Viber connector, third-party bots, secure forms and social messaging

Week of April 6

Enhancements to AI Annotator, Medallia Conversations and more

Week of March 30

New Workforce Management metrics & APIs 

Week of March 23

Enhancements to Management Console, Analytics Builder, Knowledge Center and more

Week of March 16

Enhancements to Messaging Interactions, Intent Manager, Apple Messages for Business, User and Skills, and more

Week of March 9

Enhancements for Proactive, Line Connector, Agent Workspace, KnowledgeAI, Knowledge Center 2.1 and more

Week of March 2nd

Conversation Builder and KnowledgeAI

Week of February 23rd

Viber Connector updates, Connect to Messaging

Week of February 16th

Knowledge Center design, Connector updates, and more

Week of February 9th

Third-Party Bots, Conversation Assist and more

Week of January 12th

Support for KakaoTalk, and more

Week of November 10th

Integration Hub (iHub), and more

Week of November 3rd

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