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Week of April 17th

New Updates include: Generative Insights & Secure Forms V3

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Secure Forms for Messaging

Features

The all new Secure Forms Studio V3 is live now!

Accessible under Engage in the CCUI Nav Bar:

  • Easier navigation: Directly accessible from CCUI Nav Bar. 
  • Opens within CCUI, as opposed to Secure Forms Studio V2 that opens in a new tab. 
  • ‘Assign Skills to Forms’ panel integrated within the ‘Forms’ panel, reducing the number of panels users need to navigate through. 
  • Fully integrated in CCUI, offering seamless navigation and an improved user experience.

Note: Current users of the Studio can access the new version of the Studio without any additional setup needed. The users simply need to start using the new Secure Forms Studio V3 as part of the migration.

All Secure Forms Studio users are requested to migrate to the new Studio V3. The old Studio will be deprecated by December 2024. 


Generative Insights

Features

Generative Insights Enablement via Management Console

Overview:

LivePerson offers a free trial period for Generative Insights, allowing users to explore and evaluate the product before making a purchase. To streamline this process, we've introduced a dedicated enablement page on the Management Console.

Changes:

  • Introduced the 'Generative Insights Enablement' page on the Management Console.
  • Users can now accept the Free Trial Consent on the Generative Insights enablement page, granting access to the GI feature for a duration of 30 days.
  • Following the expiration of the 30-day trial period, the feature will be automatically disabled. To proceed with the purchase, brands are encouraged to contact the LP account team.
  • Upon purchase, the status 'Active' will be displayed on the Generative Insights Enablement page in the Management Console.

Please note, Brands must ensure the acceptance and activation of the following Generative Insights prerequisites: 

  • Acceptance of the LLM terms.
  • Activation of Intent Analyzer.

Generative Insights

Features

Right To Be Forgotten (RTBF) API

Overview:

In compliance with the General Data Protection Regulation (GDPR), we have developed the Right To Be Forgotten (RTBF) API. This API is crucial for ensuring GDPR approval and addresses the EU privacy law requirements. 

Impact:

The GI application is currently accessible in the EMEA region. With the implementation of the RTBF API, we are poised to officially onboard customers and ensure full compliance with GDPR regulations.

The RTBF API strengthens our commitment to data privacy and enables us to meet GDPR requirements effectively. By integrating this API into GI, we empower our users with greater control over their personal data, fostering trust and compliance within the EU market.


Generative Insights

Features

User Question Limitation

Overview:

Effective immediately, there is a revision to the question limitation policy for users. Previously, users were restricted to 20 questions per day, reset at 12 am EST. In response to user feedback and to better accommodate varying usage patterns, we have updated the question cap mechanism.

Changes:

  • The question cap is now set to 20 questions within a 3-hour timeframe.
  • This 3-hour period begins upon the submission of the user's first question and automatically resets after the duration passes.
  • Due to the dynamic nature of the 3-hour time frame for each user, the display of remaining questions and time left until the question reset has been removed.
  • If a user exceeds this limit within the designated timeframe, they will receive an error message notifying them of the restriction.

Impact:

This update aims to provide users with more flexibility in utilizing our platform while still maintaining a fair usage policy. 


Generative Insights

Features

Generative insights UI panel:

Overview:

In our ongoing efforts to enhance the user experience of Generative Insights, we have implemented minor updates to the UI panel. These changes aim to streamline the discovery process and provide users with more intuitive navigation.

Changes:

Question History:
- The user’s question history will remain available on the Gen Insights UI and will not be reset at 12 AM EST.
- This feature allows users to track their previous questions and review corresponding responses.

Question Management:
- Users now have the ability to manage their question history directly within the UI panel.
- They can select a question from the list and choose the delete option to remove it from their history.

Impact:

These updates aim to empower users with better visibility and control over their question history within Generative Insights. By enabling users to review past interactions and manage their question lists, we aim to enhance the overall usability and efficiency of the platform.