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Week of October 27

New updates: Agent Workspace, Proactive Messaging, User & Skills

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Proactive Messaging

Features

Outbound Configuration API for Proactive Messaging 

A new set of APIs to fetch API Handoffs defined in the Proactive Messaging web tool. Brands can get a list of all the API handoffs. The response payload includes APIHandoff Id, name, channels, WhatsApp template details, count of variables defined, etc. 

Please refer to this article for more details on this new set of APIs.