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Week of August 16th

New updates: Chat Workspace Update

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Announcement

Features

Chat Workspace Update: Product Streamlining

From September 10th, non-chat accounts will no longer have access to the Chat Workspace, and the Agent Workspace for Chat won't appear in their navigation bar.

Customers monitoring agent availability through the Chat Workspace can enable limited access to agents via Manager Workspace using unique permission.

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Manager Workspace Unique View for Agents

Any concerns or questions please reach out to your account team.