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Week of April 6

Enhancements to AI Annotator, Medallia Conversations and more

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

AI Annotator

Enhancements

View transcript in Optimize tab

The Optimize tab shows all of the messages that were annotated by agents to give a quick look a the conversation. This enhancement provides an option to view the original transcript within the annotate tab when clicking on an annotation, highlighting the specific text that was annotated by the agent alongside the conversation’s transcript.

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View Transcript feature

Export annotations

Use a new "export" button to the optimize tab that will generate a CSV file with all currently filtered annotations details.

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Export button


Medallia Conversations

Features

Setup the Medallia Post Conversational Survey integration in a completely self-service way. With just a few basic steps, easily create the connection with Medallia and associate the necessary Medallia surveys with the LivePerson skills. Once completed, the final step to activate these surveys in LivePerson is to enable the third-party bot.  

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Medallia Post Conversational Survey integration




Learn more about the setup here.