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Week of February 23rd

Viber Connector updates, Connect to Messaging

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Viber Connector

Features

Viber Structured Content

Structured Content is now supported on the Viber connector. This includes Rich Card and Carousels that support images as well as button interactions with link and action responses. Brands that are using Conversation Builder can leverage the universal tile or the structured question tile. 

Please find more information here. 

Viber Context Parameter

Brands can now pass a custom parameter to Viber conversations that are started via Viber URLs, e.g. viber://pa?chatURI=<viberChannel>&context=<customParameter>&text=Hello

This parameter will be set as "Customer Type" engagement attribute and is visible to agents in the consumer info widget. More details about Viber URLs can be found here.


Fixes

Viber Agent Nickname

The agent or bot nickname is now correctly presented to consumers in the Viber app. 

Viber Source Issue

The source of the conversation is now always shown correctly in the agent workspace for conversations that started on the Viber channel.

Connect to Messaging

Fixes

Ability for brand to add skills in the Connect to Messaging Web tool