Welcome! | LivePerson Knowledge Center

Getting started
Messaging channels
- Web messaging
- Mobile app messaging
- Messaging connectors overview
- SMS
- Facebook Messenger
- Google RCS Business Messaging
- Google My Business
- Google AdLingo
- WhatsApp Business
- SocialConnect
  - SocialConnect overview
  - SocialConnect user guide
- EmailConnect
- LINE connector
- WeChat Business
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive messaging
  - Proactive messaging overview
  - Proactive messaging user guide
- Rich messaging
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- Maven
- Conversation Builder
- Intent Analyzer
- Post conversation survey bot
Contact center management
Agent & manager workspace
- Agent tools for messaging
  - Enhanced agent workspace for messaging
  - Agent workspace for messaging
- Manager tools for messaging
  - New manager workspace for messaging
  - Other manager tools for messaging
    - The messaging agents list
    - All connections
  - Hiring agents for messaging success
- Agent tools for live chat
  - Agent workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- Agent app
  - iOS user guide
  - Android user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Connection Score (MCS)
- Report Builder
- Engagement attributes
- Analytics
  - Advanced messaging dashboard user guide
  - Data Transporter user guide
Admin & settings
- Product renaming overview
- Advanced security features
- Create and manage users
- Skills & groups
- Permissions
  - Profiles
  - Restricted LPA access
- Set the time zone
- Supported languages
- System requirements
Security & regulations
- Security
- LivePerson disaster recovery
- LivePerson support policy
- SameSite Cookies Chrome 80
- LivePerson Cookies
- HIPAA compliance
- Secure forms
  - Secure forms for messaging user guide
  - Secure forms for chat user guide
- Login
  - SSO unified login
  - Multi-factor authentication
    - Overview
    - User manual
- Accessibility policy
- Audit trail
Developer tools
- Open platform
- LivePerson Functions
  - Overview
  - Terms of Use

What's new
Release notes
- Latest Release Notes
- 2020
  - June
    - Week of June 1st
  - May
  - April
  - March
    - Week of March 23rd
    - Week of March 2nd
  - February
  - January
- 2019
  - December
  - November
    - Week of November 25th
    - Week of November 18th

Welcome!

Last modified: May 28, 2020

Jump to

Welcome!

Start over

© 2020 LivePerson Inc. All rights reserved. Copyright Privacy Policy Terms of Use