Welcome! | LivePerson Knowledge Center

Getting started
Messaging channels
AI, bots & automation
- How bots work with LivePerson
- Maven
  - Maven overview
  - Recommended Actions
- Conversation Builder
  - Conversation Builder overview
  - Getting started tutorials
- Post conversation survey bot
Contact center management
- Messaging operations
- Live chat operations
- Campaigns
Agent & manager workspace
- Agent tools for messaging
- Manager tools for messaging
- Agent tools for live chat
  - Agent workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
- Live chat
- Meaningful Connection Score (MCS)
- Report Builder
- Engagement attributes
- Data Transporter user guide
Admin & settings
- Create and manage users
- Skills & groups
- Permissions
  - Assign permissions
  - Customize permissions
- Set the Time Zone
- Supported languages
- System requirements
Security & regulations

What's new
Release notes
- 2019
  - May
  - April
  - March
  - February
  - January
- 2018
  - December
    - Week of December 17th
    - Week of December 2nd

Welcome!

Last modified: May 21, 2019

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