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Week of February 1st

New updates: Messaging Connectors

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Google Business Messages (GBM) Connector

Features

Google Business Messages (GBM) connector self-service onboarding is now available on the Conversational Cloud. GBM connector greatly increases the messaging volume and visibility of the brand with the various entry points that Google Business Messages offer (Google Maps, Google Search, URL, Phone etc.), making it easier for brands to manage, verify and launch agents and locations using self service.

The process of onboarding a GBM connector is now self-service, allowing brands to manage their own connectors without LivePerson support, and set up all configurations and integrations on the LivePerson Conversational Cloud that is required to launch the connector.

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Google Messages for Business setup

For more information about this product, please click here.