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Week of July 5th

New updates: Conversational Cloud Infrastructure

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Announcement

Features

Enhanced Navigation Bar

After considering user feedback, LivePerson has addressed some key concerns:

  • Streamlining Access to Frequently Used Applications: Reducing the number of clicks required to access commonly used applications.
  • Mitigating Accidental Hovering in the Navbar: Preventing unintended menu expansion caused by accidental hovering.

Updates to the navigation menu will take place in Feb 2024.

What enhancements would affect the user experience?

Pin frequently used applications

The Agent Workspace and Manager Workspace were identified as the most frequently utilized applications, hence, these applications would now be pinned above all sections. 

Note: The mentioned applications will no longer be available through the original category they used to be available through (Engage). 


Labeled sections and applications

All categories and the pinned applications mentioned earlier will now be labeled, eliminating the need for users to remember which symbols correspond to them.

Menu behavioral change

The navbar won't expand when hovered over; instead, it will expand only when:

  • One of the categories is clicked.
  • The hamburger icon is clicked.

Menu structural change

The navbar categories order was changed, and now it is: Engage, Automate, Optimize, Manage.

The full details about the upcoming change can be found here.