Contact center management
- Managing a contact center that messages
- Routing logic overview
- Agent survey for messaging
- Configuring response times
- Fallback configuration per skill
- Static load balancing
- Private Messages overview
- Transfer to agent
- Automatically unassign conversations from agents
- Auto close for messaging conversations
- Preparing agents to start a shift
- Shift scheduler configuration guide
- Working hours management best practices
- Benchmarks to measure messaging success
- Rollover overview