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Determine your Cloud Connect Client (CCC) version

    Updated:
    1 min read

    Determine your Cloud Connect Client version before contacting support

    • Remote or log in to your Windows Server.
    • Within your System Tray click the carrot to show all apps.
    • Hover over your Cloud Connect Client.
    • Version number should show as you hover over the icon (aka tooltip text).
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    • If version is not showing, right click on the Tenfold logo and select “Check for updates.
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    Check Advanced Call Controls:

    • Ensure that the feature is enabled by navigating here in the Features Tab:
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    • Record Current Version number as reported within the new screen pop up.
      • In the event that you are unable to see the version number, you can also run Cloud Connect Client as an administrator and repeat the steps above.

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