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  • Messaging operations

Messaging operations

  • Managing a contact center that messages
  • Routing logic overview
  • Agent survey for messaging
  • Configuring response times
  • Fallback configuration per skill
  • Static load balancing
  • Private Messages overview
    • Automatic messages overview
    • Automatic messages configuration
    • Automatic Conversation Distribution
    • Queue prioritization overview
    • Queue backlog management
  • Transfer to agent
  • Automatically unassign conversations from agents
  • Auto close for messaging conversations
    • Dynamic Capacity overview
    • Dynamic Capacity per skill
    • Capacity management for manual SLA
  • Preparing agents to start a shift
  • Shift scheduler configuration guide
  • Working hours management best practices
  • Benchmarks to measure messaging success

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      • Managing a contact center that messages
      • Routing logic overview
      • Agent survey for messaging
      • Configuring response times
      • Fallback configuration per skill
      • Static load balancing
      • Private Messages overview
      • Transfer to agent
      • Automatically unassign conversations from agents
      • Auto close for messaging conversations
      • Preparing agents to start a shift
      • Shift scheduler configuration guide
      • Working hours management best practices
      • Benchmarks to measure messaging success
    • Rollover overview
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