Customer Hosted Analytics Studio

Overview

Analytics Studio, by LivePerson, is a groundbreaking solution that enables data-driven enterprises to leverage the hidden potential in their omni-channel call recordings and text conversations. This analytics platform seamlessly captures and collates asynchronous messaging, synchronous chats, and speech through LivePerson's Conversational Cloud and VoiceBase platform. With Analytics Studio, businesses can quickly convert conversations into actionable data, providing valuable insights in a matter of minutes.
Through the Customer Hosted Analytics Studio offering, LivePerson gives you the power to host your own data and to visualise it in the BI platform of your choice. You may also map your LivePerson data to your own custom fields for a more personalised analytics experience. All this and more is made possible through the Customer Hosted Analytics Studio feature which we shall now further explore here.