Conversation Search

Conversation Search Overview

    Although the Analytics Workbench is the first choice for most wanting to search conversations and create categories, some prefer a simplified UI that abstracts the complexities of VBQL. Conversation Search is a lightweight visual search UI that extends the VBQL Analytics Workbench.

    To access the Conversation Search, log in to Analytics Studio and go to Analyst Tools > Conversation Search on the left-hand menu.

    The Search

    Each white cards represent participant turns. A turn is a segment of conversation, typically what could be spoken in 20 seconds. Each turn could be an ‘Agent’ or ‘Bot’ or ‘Consumer’ or ‘Anyone’. Every operator within the white card is a turn-level operator. The “or” would translate to || and the “with” would translate to &&. The colored/lettered sub-sections are groups of terms, the blue A section would be bookended with parentheses to group these together and within the participant's turn, from where A starts and letter n ends there would be parentheses bookending them together. The ‘Within anytime’ in the lower right corner of a white card is the timeframe this participant turn should be tagged within.

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    Conversation Search 1

    A turn can be added by clicking on the Add Turn operator           between the white cards. The operator could have one of the three values - ‘And’, ‘Or’ ‘Andnot’.

    The Word Menu

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    The word menu

    Substitutions represent what we know as SLOP in VBQL, when turn on a slider from 1-10 will appear for the user to pick how many substitutions they would like to allow.

    Permutations represent what we know as wildcard (*) in VBQL, when turned on I would like to apply some logic that replaces the last letter, of words with 4 letters or more, with the wildcard (*).

    The Filters

    All filters on the right are applied to the entire search.

    The Top Menu

    The top menu comprises multiple useful features as shown below

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    top menu


    Preview VBQL 

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    Preview VBQL

    A click of this button will show you the Query that could either be copied or exported as a Category. This is a very useful feature to learn the VBQL syntax.

    Save Search

    The search could be saved for future use.

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    Save search

    Bookmarked Searches

    Saved searches could be bookmarked for ease of access.

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    Bookmark search

    Export as Category 

    A one-click button to export the search as a Category.

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    Export

    Delete

    To delete a search from saved searches.

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    Delete button

    New Search 

    To start a new search.

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    new search button


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