Conversation Search
Although the Analytics Workbench is the first choice for most wanting to search conversations and create categories, some prefer a simplified UI that abstracts the complexities of VBQL. Conversation Search is a lightweight visual search UI that extends the VBQL Analytics Workbench.
To access the Conversation Search, log in to Analytics Studio and go to Analyst Tools > Conversation Search on the left-hand menu.
The Search
Each white cards represent participant turns. A turn is a segment of conversation, typically what could be spoken in 20 seconds. Each turn could be an ‘Agent’ or ‘Bot’ or ‘Consumer’ or ‘Anyone’. Every operator within the white card is a turn-level operator. The “or” would translate to || and the “with” would translate to &&. The colored/lettered sub-sections are groups of terms, the blue A section would be bookended with parentheses to group these together and within the participant's turn, from where A starts and letter n ends there would be parentheses bookending them together. The ‘Within anytime’ in the lower right corner of a white card is the timeframe this participant turn should be tagged within.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/77f2375a-38e2-4352-8bba-c995d5c17cfe/Conversation%20Search%201.png?w=512&h=165&auto=format&bg=%23bbbbbb&fit=clip)
Conversation Search 1
A turn can be added by clicking on the Add Turn operator between the white cards. The operator could have one of the three values - ‘And’, ‘Or’ ‘Andnot’.
The Word Menu
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/579dfb27-20c9-4717-9692-e70e8d1275e1/The%20word%20menu.png?w=460&h=385&auto=format&bg=%23bbbbbb&fit=clip)
The word menu
Substitutions represent what we know as SLOP in VBQL, when turn on a slider from 1-10 will appear for the user to pick how many substitutions they would like to allow.
Permutations represent what we know as wildcard (*) in VBQL, when turned on I would like to apply some logic that replaces the last letter, of words with 4 letters or more, with the wildcard (*).
The Filters
All filters on the right are applied to the entire search.
The Top Menu
The top menu comprises multiple useful features as shown below
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/bbd27c64-d1fc-4288-af80-3d2d21d1b615/Top%20menu.png?w=377&h=43&auto=format&bg=%23bbbbbb&fit=clip)
top menu
Preview VBQL
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/de70ddab-c2df-4887-8ad5-be2d6739c5c4/Preview%20VBQL.png?w=50&h=31&auto=format&bg=%23bbbbbb&fit=clip)
Preview VBQL
A click of this button will show you the Query that could either be copied or exported as a Category. This is a very useful feature to learn the VBQL syntax.
Save Search
The search could be saved for future use.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/1bef873b-042a-4c60-b162-fb2afa1af925/Save%20search.png?w=32&h=31&auto=format&bg=%23bbbbbb&fit=clip)
Save search
Bookmarked Searches
Saved searches could be bookmarked for ease of access.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/c1639f28-c31b-443b-aa82-42d899736263/bookmark%20search.png?w=36&h=32&auto=format&bg=%23bbbbbb&fit=clip)
Bookmark search
Export as Category
A one-click button to export the search as a Category.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/a8d0fb55-4c74-416a-9c29-8032817a4d2b/Export.png?w=28&h=30&auto=format&bg=%23bbbbbb&fit=clip)
Export
Delete
To delete a search from saved searches.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/bbeae1ea-6c5c-408a-89a9-1fe6c06e7016/Delete.png?w=36&h=36&auto=format&bg=%23bbbbbb&fit=clip)
Delete button
New Search
To start a new search.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/e4061590-7f7d-4b13-a6c3-d80a2c752552/New%20search%20.png?w=28&h=32&auto=format&bg=%23bbbbbb&fit=clip)
new search button
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