Overview

Conversation Orchestrator is LivePerson’s platform for conversational orchestration and continuous learning
  • Messaging

What's Conversation Orchestrator?

Conversational Commerce has unlocked new channels for consumers to interact with brands on their terms. Consumer demand for messaging presents a challenge for you to effectively handle high-volumes of messaging conversations, while simultaneously delivering personalized and effective service to every consumer. LivePerson’s Conversation Orchestrator offers you tools to enable efficient and personalized customer journeys at scale, while allowing you control and transparency over how AI is used in your business.

Conversation Orchestrator, part of LivePerson’s Conversational AI, empowers you to create highly personalized conversational experiences for your consumers. Conversation Orchestrator provides the following key values:

  • Humans in loop: Accelerate human agents in the contact center with Next Actions
  • Go handsfree with AI: Centralized AI policy experience that evolves with your business, and allows you to use all information to make decisions using the Conversation Context Service.
  • Connect to an AI ecosystem: Use the Next Actions APIs from an application or bot, or go faster with inbox predictions and models
  • Drive continuous improvements using Conversation Orchestrator learning, that improves predictions and outcomes with more usage.

Conversation Orchestrator is a self-service, low-code/no-code experience for you to enable or tune Conversation Orchestrator capabilities and features. With Conversation Orchestrator, you can:

  1. Manage and use the Conversation Orchestrator Conversation Context Service, a repository for brand, session, or consumer attributes, including the ability to connect to external data sources (CRM using a FaaS), and use these attributes throughout the consumer's conversation journey or in routing policies.
  2. Author Dynamic Routing policies based on attributes (intent, content, session, or AI based inferences) to route to the right human or bot - unlocking highly personalized consumer journeys.
  3. Access developer features such as the Next Actions API for next actions or the Conversation Context Service to customize and integrate Conversation Orchestrator into their decision processes.

Ready to get started?

You can start using Conversation Orchestrator by visiting the following links:

For more information on Conversation Orchestrator, see here in the Developers Center.


Missing Something?

Check out our Developer Center for more in-depth documentation. Please share your documentation feedback with us using the feedback button. We'd be happy to hear from you.