Tenfold UI v5.29.1 release notes

Update Release notes

Released 17th November, 2024

• Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions (where n is the current version).
• Windows versions: Windows 10 and later are supported
• MacOS versions: MacOS 10.14 (Mojave) and later

For the latest release notes, see Tenfold UI release notes.

For instructions on updating, see Update Tenfold.

Desktop App:

• Windows
• Mac - currently not available - please refer to v5.16.0
  • For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
• Portable
• WinZip

Salesforce Embedded UI [OpenCTI] :

See Install the embedded UI for Salesforce OpenCTI

• Production
• Sandbox

MS Dynamics Embedded UI :

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

• Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.29.1/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI :

See Install the Tenfold UI for ServiceNow OpenFrame

• Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.29.1/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI :

See Install the Tenfold Embedded Application for Zendesk

• Latest Version: https://app.tenfold.com/zendesk.html
• Version-controlled: https://app.tenfold.com/v5.29.1/zendesk.html

Chrome Extensions :

Tenfold Full UI Chrome Extension:

• Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
• Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)

Click-To-Dial [CTD] Chrome Extension: 

• Click to Dial extension : Current Chrome Web Store-approved version
• Direct download: Click to Dial Extension: Requires manual installation (side-loading)

General Improvements

• We’ve implemented multiple fixes and updates to enhance platform stability and performance across all environments.

Resolved Issues

• TF-20050: [Defect] TCC Fails to Reconnect to AES on Redhat After DMCC Library Update to 10.2
  • Fixed an issue where the Telephony Connector Component (TCC) failed to reconnect to AES servers on Redhat systems following a library update. Connections are now reliable and uninterrupted.
• TF-20061: [Defect]: Call Not Displayed on Tenfold App (Intermittent)
  • Addressed an intermittent issue that caused calls to not appear in the Tenfold App. This fix ensures better consistency and call visibility.
• TF-19981: [Defect] Extensions Not Displayed in Dashboard After Call Initiation via Interaction Simulator
  • Resolved an issue where extensions were missing from the dashboard after a simulated call was initiated. All relevant extensions now display correctly.
• TF-20041: [Defect]: Call Not Displayed on Tenfold App
  • Fixed a defect causing calls to occasionally not display in the app for users testing QA patches.
• TF-20042: [Defect] Unable to Load Analytics Page
  • Corrected an issue preventing the Analytics page from loading in QA-patched environments.
• TF-20070: [Defect]: Blind Transfer Target Unable to See Related Events
  • Fixed an issue where users could not view related events when blind-transferring calls, improving the call-handling workflow.