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Tenfold Cloud Connect (TCC) v5.21.0 release notes

Tenfold Release Guide
  • Messaging
Updated:
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Here you will find the related links for download and install of the Tenfold Application. For instructions on updating, see Update Tenfold.

Update Release notes

Released 8 June, 2023

Tenfold Cloud Connect (TCC) hardware and network requirements

Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux

Install Tenfold Cloud Connect (TCC) for Windows


Downloads

RPM packages

Windows installer



General improvements

  • TF-18473: Added new capability to ensure support of Handover after hold for integrations that are able to support this scenario (not supported on Avaya AES).

Phone system-specific improvements

Cisco UCCE Finesse

  • SUS-2149: Resolved issue where Agent Directory using Cisco PhoneBooks was not working after upgrading to TCC 5.19.0

Cisco UCM

  • TF-18773: Fixed an issue where the wrong direction was being set in cases where the LastRedirectedAddress field is not empty in Cisco UCM events.

Known Issues

TF-18960: Avaya AES agents are unable to log in when agentlogin property is populated in the TCC config.properties. Recommendation is to install TCC 5.22.0 or later.




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