Tenfold UI v5.27.2 release notes

Update Release notes

Released 8th August, 2024

• Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions (where n is the current version).
• Windows versions: Windows 10 and later are supported
• MacOS versions: MacOS 10.14 (Mojave) and later

For the latest release notes, see Tenfold UI release notes.

For instructions on updating, see Update Tenfold.

Desktop App:

• Windows
• Mac - currently not available - please refer to v5.16.0
  • For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
• Portable
• WinZip

Salesforce Embedded UI [OpenCTI] :

See Install the embedded UI for Salesforce OpenCTI

• Production
• Sandbox

MS Dynamics Embedded UI :

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

• Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.27.2/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI :

See Install the Tenfold UI for ServiceNow OpenFrame

• Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.27.2/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI :

See Install the Tenfold Embedded Application for Zendesk

• Latest Version: https://app.tenfold.com/zendesk.html
• Version-controlled: https://app.tenfold.com/v5.27.2/zendesk.html

Chrome Extensions :

Tenfold Full UI Chrome Extension:

• Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
• Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)

Click-To-Dial [CTD] Chrome Extension: 

• Click to Dial extension : Current Chrome Web Store-approved version
• Direct download: Click to Dial Extension: Requires manual installation (side-loading)

General Improvements

• We’ve made several enhancements to improve overall system performance, reliability, and user experience.

Fixed Issues

• TF-19826: SSO Bug with Duplicate Usernames
  Resolved an issue where duplicate usernames caused Single Sign-On (SSO) failures. Users with non-unique usernames can now log in without issues, ensuring smoother access and authentication.

CRM Integration-Specific Improvements

Salesforce Integration

• TF-19871: Context Match Feature
  Added a new "Context Match" feature for Salesforce users, enhancing the accuracy of data matching within the CRM. This feature improves data relevancy and search precision, helping users find exactly what they need faster and with greater accuracy.

Salesforce / Dynamics Integrations

• TF-19800: Inbound Number Tracking and Call Modules
  Introduced Inbound Number Tracking and Call Modules support, allowing both Salesforce and Dynamics users to track inbound calls directly within the CRM. This addition streamlines the management of customer interactions by consolidating call data, improving sales efficiency and insights.

NetSuite Integration

• TF-19835: Concurrency Issues with Notes Saving: Identified and resolved a concurrency issue in NetSuite, which affected the reliability of saving notes. This fix ensures that notes save successfully in high-concurrency environments, enhancing workflow consistency and preventing data loss.