Tenfold UI v5.26.0 release notes

Update Release notes

Released 26 April, 2024

• Supported browsers: Google Chrome, Firefox, Microsoft Edge (OpenCTI only) Supported versions include n - 2 versions (where n is the current version).
• Windows versions: Windows 10 and later are supported
• MacOS versions: MacOS 10.14 (Mojave) and later

For the latest release notes, see Tenfold UI release notes.

Desktop App

• Windows
• Mac - currently not available - v5.16.0 available
  • For instructions, see Install the Tenfold App (v4.28.0+) on Mac OSX Catalina and later
• Portable
• WinZip

Salesforce Embedded UI (OpenCTI)

See Install the embedded UI for Salesforce OpenCTI

• Production
• Sandbox

Microsoft Dynamics Embedded UI

See Install the Tenfold embedded UI on MS Dynamics via Channel Integration Framework (CIF v1)

• Latest version: https://app.tenfold.com/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.26.0/dynamics.html?base=YOUR_DYNAMICS_INSTANCE_URL_HERE

ServiceNow Embedded UI

See Install the Tenfold UI for ServiceNow OpenFrame

• Latest Version: https://app.tenfold.com/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE
• Version-controlled: https://app.tenfold.com/v5.26.0/servicenow.html?base=YOUR_SERVICENOW_INSTANCE_URL_HERE

Zendesk Embedded UI

See Install the Tenfold Embedded Application for Zendesk

• Latest Version: https://app.tenfold.com/zendesk.html
• Version-controlled: https://app.tenfold.com/v5.26.0/zendesk.html

Chrome Extensions

Tenfold Full UI Chrome Extension

• Tenfold Full UI Chrome Extension: Current Chrome Web Store-approved version
• Direct download: Chrome Extension (Full UI) Requires manual installation (side-loading)

Click to Dial (CTD) Chrome Extension

• Click to Dial extension : Current Chrome Web Store-approved version
• Direct download: Click to Dial Extension: Requires manual installation (side-loading)

General improvements

• TFSUS-2288: Added ability to re-order Dispositions by dragging and dropping within the Feature configuration. This is available for both Dispositions and Modern Dispositions features.
• TF-19470: When creating a new record from the Tenfold UI, validation will now be displayed when leaving record name blank.

CRM integration-specific improvements

ServiceNow

• TF-19499: Fixed an issue where if both Cases and Incidents are selected in the Custom Info Tab feature, only the related one related one should show the value.

Salesforce

• TFSUS-2281: Salesforce High-Velocity Sales disposition relabelled as "Sales Engagement".

Phone system specific-improvements

Cisco UCCX/UCCE

• TF-19591: Fixed an issue where a user is unable to hang up the child call during a consult.