Manually install Tenfold Chrome and Click to Dial Extensions

Download and install the Click to Dial or Chrome Extension

The Chrome Extension allows a user to get the Tenfold Floating UI experience in an updated version of one of our most popular solutions.

• If you haven't already, please Download either the Chrome Extension or Click to Dial zip file:
  • Download the latest release from the most recent release notes, or download legacy versions from the Download archive.
• Once you have zip file downloaded. You will need to navigate to the folder where the zip file has downloaded. In most cases, it will download to your default: Downloads folder. You will need to extract the contents following the video below
• Click or Navigate to chrome://extensions/ and toggle Developer mode in the upper right side.

1. Click the Load unpacked extension button
2. Navigate and select (single click) the Unzipped Chrome Extension folder from the previous steps. 
3. Click on Select Folder
4. The Tenfold Chrome Extension and/or Click to Dial Extension is now installed. 

Supported Click-to-Dial integrations and fields

When clicking on the Click-to-Dial (CTD) icon user will see the login screen.

Switching environment can be accessed by pressing SHIFT + OPTION + DEV (or SHIFT + ALT +DEV for Windows).

After setting the environment, a user can click on the LOGIN button and a new window will open with a login page.

If a user is logged in, they can see the settings page with a few of the known settings from the Tenfold App and some new ones, especially for CTD.

Users can switch the default CTD Status for all pages or enable/disable CTD per domain.

If CTD is enabled for a page, all detected numbers should be highlighted and have a Tenfold icon by its side.

If a user is logged into the Tenfold App after clicking on the number, the Tenfold App should start a call.

Additionally, CTD has special support for:

Salesforce, Dynamics, Bullhorn, ServiceNow, Zendesk, and SugarCRM.

When parsing numbers for these pages, numbers get metadata with id, record type, and/or name if it’s possible to detect. CTD supports numbers in record lists and record pages, especially for details sections.

If a number has additional metadata upon clicking and starting a call, CTD sends this data to the App, performing a search for a matching account for the metadata. In the case of a multi-match, the user does not need to select the receiver of the call.