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Live chat

  • Real time data for chat
    • Agent activity dashboard
    • Survey dashboard for live chat
    • Business dashboard and grid for live chat
    • Goal tracker report
    • Operational & staffing dashboard
    • Skills dashboard for live chat
  • How to export 100,000 chats into a dashboard

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  • Release notes
  • What's new
    • Messaging connectors overview
    • WhatsApp Business
    • LINE connector
    • Viber
    • WeChat Business
    • KakaoTalk
      • Add live chat to your website
      • Displaying chat engagements
    • CoBrowse for messaging
    • Voice and video calls overview
    • Step Up Authentication overview
    • Messaging channels capabilities comparison
    • Reporting metrics
      • Real time data for chat
      • How to export 100,000 chats into a dashboard
    • Meaningful Automated Conversation Score (MACS)
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