What are campaigns?

A campaign is a library of your chat or messaging buttons, also known as engagements. Campaigns can be made up of one or multiple engagements, which enable brands to interact with their consumers. By defining different aspects of your campaign, you can determine where the messaging buttons will display, who they will display to and how they will behave. Engagements can then be placed on your website or mobile app and are used to offer messaging or chat to your visitors.

Campaigns enable you to:

  • Add messaging buttons or banners to your website (desktop or mobile)
  • Add messaging buttons to your mobile app
  • Add live chat buttons or banners to your websites
  • Control settings such as routing, look and feel, and behavior for all of these

Why use campaigns?

Campaigns provide a simple, UI-based method for managers and admins to create, edit and maintain buttons for messaging and chat. Campaigns enable you to control everything from the look and feel of the button and the conversation window, to determining when, where and to who they will display. Campaign managers and admins have permissions to access, create and edit campaigns.

Campaigns glossary

  • Engagement: an engagement is the banner or button that launches a conversation. The engagement is comprised of the creative (banner or button), the window, all the settings, and its rules. An engagement is also referring to the actual conversation or interaction between a brand and a consumer.
  • Engagement window: refers to the pop up window containing the conversation. This window appears when a user clicks on a chat or messaging button. The window contains the conversation and surveys and can be fully customized within the campaigns wizard.
  • Engagement Attributes: Engagement attributes are entities or data points that are passed to LivePerson from your website. For example: user name, products purchased, purchase amount, VIP customer, etc.
  • Entry point: this is the page or area of your website or app where a messaging or chat button will be displayed.

Libraries

For added efficiency when creating multiple campaigns, libraries save various elements for reuse within your campaigns and engagements.

There are 7 libraries of entities within campaigns:

  • Goals Library
  • Target Audience Library
  • Special Occasions Library
  • Engagement Templates Library
  • Engagement Window Library
  • Entry Point Library
  • Behavior Library


By utilizing the libraries, when you design a new engagement window or a set of rules to determine target audience they will be saved in their respective libraries and you can select them again when creating or editing additional campaigns or engagements.