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  • Chat dashboards

Chat dashboards

  • Agent activity dashboard
  • Survey dashboard for live chat
  • Business dashboard and grid for live chat
  • Goal tracker report
  • Operational & staffing dashboard
  • Skills dashboard for live chat

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  • Release notes
  • What's new
    • Reporting metrics
      • Real time data for chat
        • Agent activity dashboard
        • Survey dashboard for live chat
        • Business dashboard and grid for live chat
        • Goal tracker report
        • Operational & staffing dashboard
        • Skills dashboard for live chat
      • How to export 100,000 chats into a dashboard
    • Meaningful Automated Conversation Score (MACS)
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