Enable a user
Troubleshooting for all questions relating to enabling and re-enabling a user
This procedure describes how to enable or re-enable a user who has been disabled from your Conversational Cloud account. A user might have been disabled for one of the following reasons:
- The user didn’t log in for 90 days or more
- The user got locked out after attempting password reset too many times
To enable a disabled user, follow these steps:
- Log in to your Conversational Cloud account.
- Select the Manage users and skills icon on the left hand side. The User Management screen is displayed.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/f375b17a-1698-49b9-a3f6-0f1855b9c4fe/enable-users-1.png?w=750&h=409&auto=format&bg=%23bbbbbb&fit=clip)
3. Click the Users column, and select the relevant user you wish to enable. The Edit User screen is displayed, showing that the user has been disabled.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/ac6f0e94-84cc-4718-919f-e316f2aeae6d/enable-users-2.png?w=750&h=409&auto=format&bg=%23bbbbbb&fit=clip)
4. Click the Enabled button to toggle it on, and click Save. The user is now enabled and you will return to the User Management screen.
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/3030d0be-78ab-449d-bdb1-117886ae932e/enable-users-3.png?w=750&h=408&auto=format&bg=%23bbbbbb&fit=clip)
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