Tenfold Cloud Connect (TCC) v5.29.1 release notes

Update Release notes

Released 17 November, 2024

Tenfold Cloud Connect (TCC) hardware and network requirements

Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux

Install Tenfold Cloud Connect (TCC) for Windows

Downloads

RPM packages

• RHEL-8: tcc-5.24.0.x86_64-rhel8.rpm
• RHEL-7: tcc-5.24.0.x86_64-rhel7.rpm

Windows installer

• Windows : Installer

General Improvements

• We’ve implemented multiple fixes and updates to enhance platform stability and performance across all environments.

Resolved Issues

• TF-20050: [Defect] TCC Fails to Reconnect to AES on Redhat After DMCC Library Update to 10.2
  • Fixed an issue where the Telephony Connector Component (TCC) failed to reconnect to AES servers on Redhat systems following a library update. Connections are now reliable and uninterrupted.
• TF-20061: [Defect]: Call Not Displayed on Tenfold App (Intermittent)
  • Addressed an intermittent issue that caused calls to not appear in the Tenfold App. This fix ensures better consistency and call visibility.
• TF-19981: [Defect] Extensions Not Displayed in Dashboard After Call Initiation via Interaction Simulator
  • Resolved an issue where extensions were missing from the dashboard after a simulated call was initiated. All relevant extensions now display correctly.
• TF-20041: [Defect]: Call Not Displayed on Tenfold App
  • Fixed a defect causing calls to occasionally not display in the app for users testing QA patches.
• TF-20042: [Defect] Unable to Load Analytics Page
  • Corrected an issue preventing the Analytics page from loading in QA-patched environments.
• TF-20070: [Defect]: Blind Transfer Target Unable to See Related Events
  • Fixed an issue where users could not view related events when blind-transferring calls, improving the call-handling workflow.

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