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Tenfold Cloud Connect (TCC) hardware and network requirements

Tenfold Cloud Connect (TCC) hardware and network requirements
    Updated:
    1 min read

    Overview: Tenfold Cloud Connect is an application that runs on a Linux server and retrieves the phone events from your PBX via the LAN. It then takes the events and sends them over to our cloud architecture for processing and handling.

    Important

    The TCC service must run with root privileges.

    Installations or upgrades of the software and restarts of the service must be run by a user with root permissions, or the user or service account must be able to sudo into root to perform these actions.


    Hardware specifications

    Linux host requirements

    A Linux server or workstation that can be left on and operational 24x7.

    Operating system (OS) requirements

    • Ubuntu Server 18.04 LTS or later
    • CentOS 7.5 (CentOS 8.x not recommended, EOL: Dec 2021)
    • Supported Red Hat Enterprise Linux
    • Windows Server 2019 with Desktop Experience
    • Windows Server 2016 with Desktop Experience

    Hardware requirements

    • Quad-Core Processor
      • 2.3 GHz minimum
      • Hyper-threading enabled
    • 16 GB RAM Memory
    • 250 GB Free Hard Disk Space (minimum HD speed: 7200RPM)

    Network specifications

    • Gigabit Ethernet between TCC and PBX System
    • Network card (must be on same LAN as PBX, not wireless)
    • Virtual Environments are supported
    • Must have access to the internet
    • PBX specific TCP port connection to PBX (bidirectional)

    External firewall access required

    • ccm.tenfold.com:443 (Outbound HTTPS and Long-Lived WebSocket)
    • events.tenfold.com:443 (Outbound HTTPS)
    • downloads.tenfold.com:443 (Outbound HTTPS)


    Whitelist list

    Additional Tenfold whitelist domains are documented in the Tenfold Services IP Address/Domain Allow-list.


    Is your environment ready to go? Let's get started:

    If you've followed all of the above requirements and specifications, then your server is now ready to install the latest version of our Tenfold Cloud Connect (TCC) application.



    If you need any assistance completing these steps or if you encounter any trouble, please reach out to our  


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