Accessibility policy

Accessibility is the practice of making websites and products usable by as many people as possible.

LivePerson is committed to making messaging inclusive and accessible to every consumer, allowing everyone to connect with the brands they love. Moreover, with conversational solutions, brands can not only serve every consumer, including those with disabilities but can also provide an extra avenue of assistance. With messaging, consumers can get assistance from agents and bots who can perform actions on their behalf, such as completing a form or searching for items on a website.

LivePerson also extends accessibility support to brand employees such as agents and agent managers, empowering every employee, including those with disabilities, to provide the best customer service.

LivePerson Accessibility Conformance Status

LivePerson strives to adhere to the highest level of accessibility regulations around the world, by adhering to the Web Content Accessibility Guidelines developed by w3.org. You may find all relevant information on technology standards, conformed criteria, and scope in the conformance statement for each product listed below.

Consumer Experience

Product WCAG Criteria 2.0AA WCAG Criteria 2.1A/AA Letter of Conformance
Web Messaging ✔️ Web Messaging WCAG 2.1 AA Certification Letter (Sept. 2021 update)
Mobile SDK iOS ✔️ Mobile SDK iOS WCAG 2.1 A/AA Certification Letter
Mobile SDK Android ✔️ Mobile SDK Android WCAG 2.1 A/AA Certification Letter
Webchat ✔️ Webchat WCAG2.0 A/AA Certification Letter

Brand User Experience

Product WCAG Criteria 2.0AA WCAG Criteria 2.1A/AA Letter of Conformance
Agent Workspace for Messaging ✔️ Agent and Agent Manager WCAG2.1AA Certification Letter
Manager Workspace ✔️ Agent and Agent Manager WCAG2.1AA Certification Letter
Chat Workspace ✔️ Agent and Agent Manager WCAG2.1AA Certification Letter