Accessibility policy

Products and solutions for everyone
  • Messaging
  • Chat

Accessibility is the practice of making websites and products usable by as many people as possible. 

LivePerson is committed to making messaging inclusive and accessible to every consumer, allowing everyone to connect with the brands they love. Moreover, with conversational solutions, brands can not only serve every consumer, including those with disabilities but can also provide an extra avenue of assistance. With messaging, consumers can get assistance from agents and bots who can perform actions on their behalf, such as completing a form or searching for items on a website. 

LivePerson also extends accessibility support to brand employees such as agents and agent managers, empowering every employee, including those with disabilities, to provide the best customer service.

LivePerson Accessibility Conformance Status

LivePerson strives to adhere to the highest level of accessibility regulations around the world, by adhering to the Web Content Accessibility Guidelines developed by The World Wide Web Consortium -  W3C.

You may find all relevant information on technology standards, conformed criteria, and scope in the conformance statement for each product listed below.

Currently, LivePerson have completed WCAG 2.2AA audits for Web Messaging and Mobile SDK. We are working to remediate any outstanding issues to drive alignment towards these standards. 

Consumer experience 

Key: - Audit completed

LivePerson strives towards these standardsWCAG 2.0AAWCAG 2.1AAWCAG 2.2AAConformance Letter
Web MessagingWCAG 2.2 AA web messaging conformance report
Mobile SDK iOSMobile SDK iOS WCAG 2.2 A/AA Certification Letter
Mobile SDK AndroidMobile SDK Android WCAG 2.2 A/AA Certification Letter
Web Chat (KTLO)Webchat WCAG 2.0 A/AA Certification Letter

Brand user experience

ProductWCAG 2.0AAWCAG 2.1AAWCAG 2.2AAConformance Letter
Agent Workspace for MessagingAgent Workspace WCAG2.2AA Conformance Report
Manager WorkspaceQ4 2024Agent and Agent Manager WCAG2.1AA Certification Letter
Chat Workspace (KTLO)Agent and Agent Manager WCAG2.1AA Certification Letter
Navigation Panel (new UI)--Q1 2025-



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