Week of November 2

New updates: WhatsApp Business Connector

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

WhatsApp Business Connector


WhatsApp Stickers support

Brands are able to receive static and animated stickers from Consumers on the WhatsApp Messaging Channel. Agents can see previews of the stickers in the transcript, and open and download the stickers from the Agent Workspace.

Currently animated stickers are not previewed in the transcripts. Agents will need to open or download them in order to see what is shared by Consumer.