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Week of March 27th

New Updates: Rewrite - Updated LLM Prompt with language support & Announcement re Viber Chatbot

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Generative AI

Enhancements

We've revamped the Rewrite prompt to adopt a more business-casual tone, fostering friendlier conversations. In addition, we've addressed the issue where links, numbers, and emojis were not retained, ensuring a smoother experience.

Rewrite supports the following list of languages in experimental mode. This means that Rewrite will adapt to the language the agent uses in the text box. For instance, if Spanish is used and the agent clicks on Rewrite, the response will also be in Spanish.

  • Russian
  • German
  • Chinese
  • Japanese
  • French
  • Spanish
  • Italian
  • Portuguese 

Known limitation:

  • The three options for rewriting the same phrase may result in the same suggestion when attempting a second or third retry for languages other than English.


Viber Connector

Features

As of 05.02.2024, Viber Chatbots have transitioned to a new commercial model. Previously, brands could create chatbots without fees or contracts if messages stayed under 10,000. However, under the new model, each new chatbot requires a contractual agreement between brand and Viber with a monthly maintenance fee of 100 EUR.

There is no commercial impact/changes on Viber Chatbots created before 05.02.2024 (old Viber Chatbots).

For more details please visit the following Viber public doc: link.