Week of June 14th
New updates: Conversation Assist
Features
Agents can now provide feedback on recommendations
As of this release, your agents can provide "thumbs up" and "thumbs down" feedback on recommendations. They can give a "thumbs up" when the recommendation is right based on the consumer's query. And they can give a "thumbs down" when it's wrong.
Here's how to give feedback on an inline recommendation:
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/fb814745-6fb4-41e7-9a0f-c29bf52ededa/ca_agentSendsFeedback.gif?w=500&h=615&auto=format&bg=%23bbbbbb&fit=clip)
And here's how to give feedback on a recommendation that's offered in the On-Demand Recommendations widget:
![Image](https://assets-us-01.kc-usercontent.com:443/4f67b96c-d078-0081-e1c3-7a8478c0bfb9/ed9705bd-da59-499c-86ee-f06079a8fd89/ca_agentSendsFeedback2.gif?w=859&h=669&auto=format&bg=%23bbbbbb&fit=clip)