Welcome! | LivePerson Knowledge Center

Getting started
Messaging channels
- Web messaging
- Mobile app messaging
- Messaging connectors overview
- SMS
- Facebook Messenger
- Google RCS Business Messaging
- Google My Business
- WhatsApp Business
- EmailConnect
- LINE connector
- WeChat Business
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive messaging
  - Proactive messaging overview
  - Proactive messaging user guide
- Rich messaging
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- Maven
- Conversation Builder
  - Conversation Builder overview
  - Getting started tutorials
- LiveIntent
- Post conversation survey bot
Contact center management
- Messaging operations
- Live chat operations
- Campaigns
Agent & manager workspace
- Agent tools for messaging
  - Enhanced agent workspace for messaging
  - Agent workspace for messaging
- Manager tools for messaging
  - New manager workspace for messaging
  - Other manager tools for messaging
    - The messaging agents list
    - All connections
  - Hiring agents for messaging success
- Agent tools for live chat
  - Agent workspace for live chat
  - CoBrowse for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- LiveEngage mobile app
  - LiveEngage mobile app user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Connection Score (MCS)
- Report Builder
- Engagement attributes
- Analytics
  - Advanced messaging dashboard user guide
  - Data Transporter user guide
Admin & settings
- Create and manage users
- Skills & groups
- Permissions
  - Assign permissions
  - Profiles
- Set the time zone
- Supported languages
- System requirements
Security & regulations
- Security
- LivePerson disaster recovery
- LivePerson Cookies
- HIPAA compliance
- Secure forms
  - Secure forms for messaging user guide
  - Secure forms for chat user guide
- Login
  - SSO unified login
  - Multi-factor authentication
    - Overview
    - User manual
- Accessibility policy
- Audit trail
Developer tools
- Open platform
- LivePerson Functions
  - Overview
  - Terms of Use

What's new
Release notes
- Latest Release Notes
- 2019
  - November
    - Week of November 11th
    - Week of November 4th
  - October
  - September
  - August
  - July
  - June
  - May

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Last modified: November 13, 2019

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