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Getting started
The LivePerson Conversational Cloud
Quick start guides
Web Messaging quick start
Conversation Builder quick start
Facebook Messenger quick start
Twilio SMS quick start
Getting started with messaging
Getting started with live chat
Getting started with bots
Getting started with Proactive Messaging
Getting started with intents
Add the LivePerson tag to your website
Messaging channels
Web Messaging
Add Web Messaging to your website
Authenticated Web Messaging
Proactive engagements for Web Messaging
App Messaging
Add messaging to your mobile app
App Messaging FAQs
App Messaging capabilities
Messaging connectors overview
SMS
SMS connector
Complying with SMS regulations
SMS best practices
Using SMS with Twilio
Generate a Twilio SMS number with LivePerson
Apple Business Chat
Apple Business Chat overview
Setup guide
Entry Points
Features
Facebook Messenger
Google
Google RCS Business Messaging
Google Business Messages
Distinction between GBM and RCS
WhatsApp Business
LINE connector
WeChat Business
Social Messaging
Social Messaging overview
Social Messaging user guide
Email Connect
Live chat
Add live chat to your website
Displaying chat engagements
Proactive Messaging
Proactive Messaging overview
Proactive Messaging user guide
Rich Conversations
Rich Conversations overview
Photo sharing user guide
Agent file sharing overview
Audio messaging user guide
Quick replies user guide
Hyperlinks overview
Structured content for messaging user guide
Structured content for chat user guide
Engagement window widgets
Messaging channels capabilities comparison
AI, bots & automation
Conversational AI
How bots work with LivePerson
Third Party Bot Connectors
Conversation Orchestrator
Overview
Agent Assist
Conversation Context Service
Dynamic Routing
Recommendation API
Conversation Builder
Conversation Builder overview
Getting started tutorials
LivePerson Intent Manager
The power of an intent-driven contact center
Overview
Getting started
Create and Optimize Intents
Dashboard
Intent Manager updates
Post-conversation surveys
Post-Conversation Survey bot
Migrating from Bot Studio to Conversation Builder
LEGACY Post-Conversation Survey bot
Contact center management
Messaging operations
Managing a contact center that messages
Routing logic overview
Agent survey for messaging
Configuring response times
Fallback configuration per skill
Static load balancing
Private Messages overview
Automatic Messages
Automatic Messages overview
Automatic Messages configuration
Automatic Conversation Distribution
Queue management
Queue prioritization overview
Queue backlog management
Transfer to agent
Automatically unassign conversations from agents
Auto close for messaging conversations
Dynamic Capacity
Dynamic Capacity overview
Dynamic Capacity per skill
Capacity management for manual SLA
Preparing agents to start a shift
Shift scheduler configuration guide
Working hours management best practices
Benchmarks to measure messaging success
Live chat operations
Queue prioritization for live chat
Automatic conversation distribution
Automatic messages
Agent groups workload distribution
Managing maximum wait times
Wrap-up time
Understanding the reason a chat ends
Surveys with live chat
Campaigns
Campaigns overview
Campaign goals
Target audience
Time frame
Creating buttons and banners
Engagement window
Entry point
Visitor behavior
Managing campaigns
Campaign settings
Campaign dashboard and data bar
Outbound campaigns for CM
Agent & Manager Workspace
Agent tools for messaging
Enhanced Agent Workspace for messaging
The enhanced Agent Workspace
User guide
FAQs
Configuration
Training deck
Tutorial
Blended accounts
Conversational Commands
Quick launch menu
Migrating to enhanced Agent Workspace
Agent Workspace for messaging
Working with asynchronous messaging
Workspace basics
Managing messaging conversations
Taking breaks & ending your shift
Understanding agent performance
CoBrowse for messaging
Voice and video calls overview
Best practices for messaging agents
Agent Workspace icons for messaging
Manager tools for messaging
New Manager Workspace for messaging
Introducing the new manager tools
Enhanced Manager Workspace user guide
All Conversations
Use cases
New agent manager experience
Tutorial
Other manager tools for messaging
The messaging agents list
All Conversations
Hiring agents for messaging success
Agent tools for live chat
Agent Workspace for live chat
CoBrowse for live chat
Manager tools for live chat
The all agents list
Web history
Workspace configuration
Adding your own widgets
Salesforce integration guide
Multiple away states
Predefined content overview
Creating Predefined Content
Importing predefined content
Predefined content best practices
Agent app
Agent app user guide
Data & reporting
Reporting metrics
Messaging
Real time data
Real time data for messaging
Real time messaging dashboard
Messaging dashboards
Performance dashboard for messaging
Survey dashboard for messaging
Business dashboard for messaging
Agent activity dashboard
Goal tracker report
Messaging conversation segments
Live chat
Real time data for chat
Chat Dashboards
Agent activity dashboard
Survey dashboard for live chat
Business dashboard and grid for live chat
Goal tracker report
Operational & staffing dashboard
Skills dashboard for live chat
How to export 100,000 chats into a dashboard
Meaningful Conversation Score (MCS)
Meaningful Conversation Score (MCS) Overview
Accessing the toolkit
Using the MCS toolkit
Analytics Builder
Analytics Builder overview
Introducing the enhanced Analytics Builder
Analytics Builder user guide (standard)
Analytics Builder user guide (customization)
Predefined dashboards
Analytics Builder FAQs
Data availability & latency
Training tutorials
Analytics Builder permissions
Moving from BI to Analytics Builder
Engagement attributes
Data sources & engagement attributes overview
Conversation outcomes
Setting up engagement attributes
Information on your consumers' transactions
Multi currency
Identify viewed products
Attribution model
Performance Optimizer
Performance Optimizer overview
Performance Optimizer user guide
Analytics
Advanced messaging dashboard user guide
Data Transporter user guide
Insights
Getting started with Insights
Insights user guide
Creating dashboards
Creating new widgets
Filtering
Grouping attributes
Unsupervised NLU Model
Taxonomy guide
Insights FAQs
Admin & settings
Product renaming overview
Advanced security features
Create and manage users
Skills & groups
Set the agent group hierarchy
Lines of Business
Connect visitors to agents by skills
Permissions
Profiles
Restricted LPA access
Set the time zone
Supported languages
System requirements
Security & regulations
Security
Account security recommendations
Protecting customer data
Validate identity of consumers during conversations
IP masking
Configuring your firewall
IP address blocking
IP restriction
Whitelist your domains for LP monitoring
Historic data masking
LivePerson disaster recovery
LivePerson support policy
SameSite Cookies Chrome 80
LivePerson Cookies
HIPAA compliance
Secure forms
Secure forms for messaging user guide
Secure forms for chat user guide
Login
SSO unified login
Multi-factor authentication
Overview
User manual
Accessibility policy
Audit trail
Developer tools
Open platform
LivePerson Functions
Overview
Terms of Use
What's new
Latest what's new
December what's new
November what's new
September what's new
August what's new
July what's new
June what's new
April what's new
Release notes
Latest Release Notes
2021
January
Week of January 18th
2020
December
Week of December 28th
Week of December 14th
Week of December 7th
November
Week of November 2nd
Week of November 9th
October
Week of October 5th
Week of October 19th
September
Week of September 7th
Week of September 14th
Week of September 21st
Week of September 28th
August
Week of August 31st
Week of August 24th
Week of August 17th
Week of August 3rd
Troubleshooting
How to contact Support
Status page
Status Dashboard push notifications
Login & password
Enable a user
Agent workspace
Messaging
Set up and management
Consumer experience
Agent tools
Live chat
Bots
Data & reporting
Case management support
HAR files web requests and web traffic
FAQs
Data & reporting
Surveys & window
Agent tools
Service Status Dashboard
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Welcome!
Last modified: January 20, 2021
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