Create a "Hello World" bot using Conversation Builder.

Step 1: Log in and access Conversation Builder

  1. Log in to LiveEngage.
  2. On the left sidebar, click the bot icon.
  3. In the Conversational AI dashboard, click Conversation Builder.

Step 2: Create a "Hello World" bot

  1. Click New Bot in the upper-right corner.
  2. Select the Custom Bot template.
  3. In the dialog that appears:
    • Name: Enter a unique name.
    • Description: Enter a meaningful description.
    • Bot Language: Select a language.
  4. Click Create Bot. Since you selected the Custom Bot template, by default this creates a bot with a “Welcome” dialog that matches and responds to simple forms (patterns) of “hello.” The bot also has a Fallback dialog with some fallback text.
  5. Click the Welcome and Fallback tabs in the lower-left corner to open and examine both dialogs.
  6. Preview the bot:
    1. Click the icon in the lower-right corner of the screen to open the Preview window.
    2. Enter “hello.” You will see the response, “Hi there! Thanks for coming!”

Congratulations! You’ve just created your first bot!

Step 3: Customize the interaction

Add a new pattern

  1. If the Welcome dialog isn't already open, click the Welcome tab in the lower-left corner to open it.
  2. Select the first interaction (1), and then click the Interaction Details icon (2) beside it to open its Interaction Details window.

  3. In the Interaction Details window, click Settings.
  4. In the Patterns section, click Add New.
  5. Enter "aloha," and press Enter.

  6. Select the second interaction, and change the text statement from "Hi there!" to "Hello World!"
  7. Click Save.

Preview the bot again

  1. Open the Preview window like you did before, and start a new session by entering “reset” in the window.
  2. Enter “aloha.” You will see that the bot responds to this new greeting with the same response as before.

To learn how to extend the bot and connect it to LiveEngage, complete the tutorials listed below.

Step 4: Expand the capabilities of your bot

  • Extended Getting Started tutorial: Expand the capabilities of your bot using intents and integrations. Connect your bot to LiveEngage, and learn how to transfer a bot conversation to a live agent.

  • Bot templates: Reference bots for common use cases including Routing, FAQ, Lead Generation and Order Status.

  • Intent Builder: Learn about intents, how to build new ones and how to incorporate them into your bot.

  • Bot Analytics: Visualize and tune the performance of your bot with usage and intent matching metrics.

  • Video tutorials: Learn about basic bot building concepts in a set of four videos.

Additional quick start guides