Setup a "Hello World" automation using Conversation Builder

Step 1: Add Conversation Builder permissions to administrators

Once logged into LiveEngage, click on the ‘Users’ tab at the top of your screen. Then select ‘Profiles’ and then ‘Administrators’. Enable the following permissions:

  • Admin in Conversation Builder
  • Content User in Conversation Builder
  • Business User in Conversation Builder
  • Operations in Conversation Builder
  • Bot Builder in Conversation Builder

Click Save.

Step 2: Login to Conversation Builder

To access Conversation Builder, first login to LiveEngage. When logged in, click the Automation tab at the top of your screen. Click the Conversation Builder icon in the left hand side-bar and then the Conversation Builder icon that appears on the screen.

Step 3: Create a new bot

Click new automation, then select the Basic Automation template. Give your automation a unique name, a description and leave the Automation Type set to Consumer Facing Automation. Click Create Automation.

Step 4: First interaction

To start interacting with the Basic Automation, click on the Preview icon in the bottom-right of the screen to open the Preview window. Enter "reset" in the Preview window to start a new session. This template includes a Dialog called “Welcome” that matches and responds to simple patterns such as “hello”. Enter “hello” in the Preview window and you will see the response “Hi there! Thanks for coming!”

Step 5: Hello World!

You will see two small icons to the left of the Assist window. Click on the Interaction Details icon.

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In the Interaction Details window, click on SETTINGS. To add a new pattern, click Add New in the Patterns section and enter "aloha." Next, replace the text “Hi there! Thanks for coming!” with “Hello World!” Click on the Preview icon again, and start a new session by entering “reset” in the Preview window. Next, enter “aloha” and you will see “Hello World!”

To extend the automation and connect it to LiveEngage, please refer to the tutorials and guides below.

Conversation Builder Tutorials and Guides

Additional resources