FAQs Node Agent SDK

Q: What is happening with the Node Agent SDK?

A: Effective December 1st, 2023, LivePerson will no longer provide ongoing assistance, updates, or maintenance for the Node Agent SDK. However, troubleshooting assistance and Support case handling will still be available for the Node Agent SDK.

Q: What is the recommended alternative to the Node Agent SDK?

A: LivePerson recommends transitioning to the new Messaging Platform SDK, which has replaced the Node Agent SDK as the recommended method for interacting with the LivePerson Messaging service from a Node.js application. More information on how to quick-start with the new Messaging SDK can be found here.

Q: Will existing applications using the Node Agent SDK still work?

A: Yes, existing applications using the Node Agent SDK will continue to work as they are. However, no new features will be rolled out for the Node Agent SDK.

Q: Is there a comparison available between the Node Agent SDK and the Messaging Platform SDK?

A: Yes, you can find a comparison between the two SDKs here.

Q: When was the last development done in the old Agent SDK?

A: The last major version update for the old Agent SDK was in 2020, and a minor version update was released in 2021.

Q: What is the minimum Node version required for the Messaging Platform SDK?

A: The minimum Node version required for the Messaging Platform SDK is v16, which is well below the LTS (Long-Term Support) version.

Q: Where I can download the new SDK?

A: You can access the npm package and the readme here.

Q: Where can I find technical information about the Messaging Platform SDK?

A: You can find technical information about the Messaging Platform SDK here.

Q: Will there be any ongoing engineering and technical support for the Node Agent SDK?

A: No, effective Dec 2023, LivePerson will no longer provide ongoing engineering and technical support from development side by it our support team will continue to assist you in any troubleshooting help for the Node Agent SDK.

Q: Can I still receive troubleshooting assistance for the Node Agent SDK?

A: Yes, LivePerson will continue to welcome support cases related to troubleshooting for the Node Agent SDK. However, no further updates or maintenance will be provided from the development side.

Q: What are the benefits of transitioning to the Messaging Platform SDK?

A: The Messaging Platform SDK offers more features and is designed to be easier to use and develop applications with compared to the Node Agent SDK. It provides an enhanced experience for interacting with the LivePerson Messaging service.

Q: Is there any migration guide available for transitioning from the Node Agent SDK to the Messaging Platform SDK?

A: LivePerson provides documentation and resources to assist with the transition from the Node Agent SDK to the Messaging Platform SDK. You can refer to the documentation and guides available on the LivePerson Developer website.

Q: Will the new Messaging Platform SDK be actively maintained and updated?

A: Yes, LivePerson will continue to provide ongoing support, updates, and maintenance for the Messaging Platform SDK, ensuring that brands have access to the latest features and improvements.

Q: Are there any known compatibility issues between the Node Agent SDK and the Messaging Platform SDK?

A: The Messaging Platform SDK is fully backward compatible.

Q: Can I still access the Node Agent SDK documentation and resources?

A: Yes, the Node Agent SDK documentation and resources will still be available on the LivePerson Developer website for reference purposes. However, no further updates or maintenance will be provided for the SDK.

Q: Will there be any future alternatives to the Messaging Platform SDK?

A: LivePerson is constantly evolving its platform and services, and there may be future alternatives or updates to the Messaging Platform SDK. It is recommended to stay updated with the LivePerson Developer website and announcements for any future developments.