The Conversational Cloud comes with a set of predefined dashboards which offer ready made reports. These predefined dashboards can be used out of the box, or manipulated to create customized reports which contain unique key performance indicators.
The data currently available in the predefined dashboards are as follows:
Messaging & Live Chat dashboards:
- Agent activity dashboard: Includes operational data about agents
- Goals tracker dashboard: Includes information about each conversion
For Messaging only:
- Performance Dashboard for Messaging Includes operational and business data about messaging conversations.
- Survey dashboard for Messaging Includes information about responses to surveys
- Business dashboard for Messaging Includes information about campaigns and engagements performance. Business Activity Grids are also available in Excel export formats, in daily and monthly level aggregations.
Chat only dashboards:
- Operational & staffing dashboard for Live Chat: Includes information about skill performance and skill demand
- Survey dashboard for LiveChat: Includes information about responses to surveys
- Skill dashboard for Live Chat Includes operational data about skills
- Business dashboard for LiveChat Includes information about campaigns and engagements performance.
The Analytics Builder also includes a set of predefined grids:
- Agent Activity Grid ( Daily, Monthly)
- Business Activity Grid -( Daily, Monthly)
- Goals Tracker Grid ( Daily, Monthly)
- Performance Messaging Agent Grid - ( Daily, Monthly)
- Performance Messaging Brand Grid - ( Daily, Monthly)
- Skill Activity Grid- ( Daily, Monthly)
- Survey Activity - ( Daily, Monthly)