Predefined dashboards

The Conversational Cloud comes with a set of predefined dashboards which offer ready made reports. These predefined dashboards can be used out of the box, or manipulated to create customized reports which contain unique key performance indicators.

The data currently available in the predefined dashboards are as follows:

Messaging & Live Chat dashboards:

For Messaging only:

Chat only dashboards:

The Analytics Builder also includes a set of predefined grids:

  • Agent Activity Grid (Daily, Monthly)
  • Business Activity Grid (Daily, Monthly)
  • Goals Tracker Grid (Daily, Monthly)
  • Performance Messaging Agent Grid (Daily, Monthly)
  • Performance Messaging Brand Grid (Daily, Monthly)
  • Skill Activity Grid (Daily, Monthly)
  • Survey Activity (Daily, Monthly)