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Dashboard overview and core features

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    Overview: 

    Features allow your Organization to customize the Tenfold experience. Features management can be found in your Admin Dashboard at the top.


    Enable and disable features

    Most of these features can be Enabled or Disabled, or customized based on your Organization’s preferences. If a Feature cannot be Enabled/Disabled from the Admin Dashboard, it will be mentioned below.

    Not all Features are supported by your Phone System or CRM. Please reference the “Supported…” sections on each feature (found in the Dashboard) for information if this feature is compatible for your integration.

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    Contained in this document are the features that should be used in your Organization. It’s possible that based on Provider more features may be present for you to choose from. 

    Core features

    Advanced Click to Dial

    Advanced Click to Dial lets you create rules for the types of numbers in web pages which Tenfold turns into click-to-dial hyperlinks.

    For more information, see Advanced Click to Dial.

    Analytics

    Enabling the Analytics feature adds an Analytics tab to your Dashboard and an Analytics tab to the Tenfold UI. The Analytics feature in Dashboard lets you view statistics over time for teams and for individuals, while the tab in the UI lets individual users view basic statistics.

    For more information, see Analytics.

    Natural Language Processor

    The Natural Language Processor (NLP) uses natural language processing to recognize phrases such as “follow up tomorrow” or “call back next week” to create follow-up tasks in the CRM. NLP can be used in conjunction with @mention with the phrase “Assign to @username” to assign the follow-up task to that User.

    For more information, refer to Natural Language Processor.

    Single Sign-On

    Single sign-on (SSO) makes it possible for users to log in to the Tenfold UI using your identity provider.

    For details on using SSO for your environment, refer to one of the following:

    Interested in more features?

    For a list of all feature topics, see Features

    Missing Something?

    Check out our Developer Center for more in-depth documentation. Please share your documentation feedback with us using the feedback button. We'd be happy to hear from you.