Advanced Click to Dial

Mode

Loose and Strict refers to Click-to-Dial parsing or, in other words, how Tenfold hyperlinks numbers. Loose mode and Strict mode are only supported for customers leveraging Salesforce integrations. If you are leveraging an alternate CRM integration, skip to Advanced Click-to-Dial: all other CRMs, below.

• Loose Mode: Select to hyperlink (make click-to-dial capable) all numbers in the CRM, whether or not they are located in a phone field. NOTE: It is possible that numbers other than phone numbers, including tracking numbers, quoted numbers, or order numbers, may be hyperlinked as well.
• Strict Mode: Select to hyperlink (make click-to-dial capable) only those numbers located in the phone number fields. NOTE: Strict mode minimizes the potential for irrelevant numbers, such as tracking numbers, quoted numbers, or order numbers, to be hyperlinked in error, but it prevents all numbers outside of the phone fields from being hyperlinked.

As with all changes made to feature configuration, always remember to scroll to the bottom and click Save.

CTI Click to Dial Interceptor

When configuring Advanced Click-to-Dial for a Salesforce integration, it is important to understand that the Tenfold Click-to-Dial extension has a parser, and so does the OpenCTI User Interface. On rare occasion, third-party solutions may block Tenfold Click-to-Dial requests. Enabling the Interceptor can help alleviate this behavior.

NOTE: The CTI Click-to-Dial Interceptor is only be visible if you are leveraging a Salesforce integration. This behavior may occur if both the Tenfold Chrome Extension and Tenfold OpenCTI in parallel.

As with all changes made to feature configuration, always remember to scroll to the bottom and click Save.

Allowed Domains

To restrict the domains Click to Dial parsing can affect, add domains to this list. Click to Dial will be restricted to only these sites.

1. Scroll to Configure the Click to Dial Advanced for Your Organization.
2. Under Allowed Domains (white list), add the domains to globally parse for phone numbers with the Personal Web Agent UI and CTD Chrome Extension UI.
3. Click Add to include additional domains (click Remove to delete a domain entry).

As with all changes made to feature configuration, always remember to scroll to the bottom and click Save.

Denied Domains

To prevent Click to Dial from parsing certain sites, add the domains to this list. Click to Dial will not parse on the specified sites but will parse on all others.

1. Under Denied domains (black list), add all domains to never parse for phone numbers with the Personal Web Agent UI and CTD Chrome Extension UI.
2. Click Add to include additional domains (click Remove to delete a domain entry).

As with all changes made to feature configuration, always remember to scroll to the bottom and click Save.

+Sign Configuration

Depending on your phone system configuration, you may need to Enable or Disable these settings:

• Keep the first plus signal when performing CTD requests
• Keep The plus signal for custom caller id

As with all changes made to feature configuration, always remember to scroll to the bottom and click Save.