Hotkeys

A list of helpful hotkeys

Messaging

Updated: Dec 2, 2022

1 min read

To save you time - there are seven hotkeys configured on your workspace for some of the most common tasks. To use a hotkey, simply press the key combination as shown below.

ACTION	HOTKEY
Move to next conversation	Alt + Shift + M
Deselect conversation	Alt + Shift + U
Copy as plain text	Alt + Shift + Y
Return to queue	Alt + Shift + Q
Transfer conversation	Alt + Shift + R
Close conversation	Alt + Shift + W
Accept conversation	Alt + Shift + N
Takeover conversation	Alt + Shift + O
Leave conversation	Alt + Shift + I
Logout from Conversational Cloud	Alt + Shift + L
Change status	Alt + Shift + S
Send private message	Alt + Shift + P

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