Manage, measure, and scale messaging conversations | LivePerson Knowledge Center

Getting started
Messaging channels
- Web Messaging
  - Add Web Messaging to your website
  - Authenticated Web Messaging
  - Proactive engagements for Web Messaging
- App Messaging
  - Add messaging to your mobile app
  - App Messaging FAQs
  - App Messaging capabilities
- Messaging connectors overview
- SMS
  - SMS connector
  - Complying with SMS regulations
  - SMS best practices
  - Using SMS with Twilio
  - Generate a Twilio SMS number with LivePerson
- Apple Business Chat
  - Apple Business Chat overview
  - Setup guide
  - Entry Points
  - Features
- Facebook Messenger
- Google
  - Google RCS Business Messaging
  - Google Business Messages
  - Distinction between GBM and RCS
- WhatsApp Business
- Instagram
- LINE connector
- Viber
- WeChat Business
- KakaoTalk
- Social Messaging
  - Social Messaging overview
  - Social Messaging user guide
  - Social Messaging configuration guide
- Email Connect
- Connect to Messaging
  - Connect to Messaging overview
  - Connect to Messaging user guide
  - Connect to App Messaging
- Live chat
  - Add live chat to your website
  - Displaying chat engagements
- Proactive Messaging
  - Proactive Messaging overview
  - Proactive Messaging user guide
  - Proactive Messaging for App Messaging
- Rich Conversations
  - Rich Conversations overview
  - Photo sharing user guide
  - Agent file sharing overview
  - Audio messaging user guide
  - Quick replies user guide
  - Hyperlinks overview
  - Structured content for messaging user guide
  - Structured content for chat user guide
  - Engagement window widgets
- Messaging channels capabilities comparison
AI, bots & automation
- Conversational AI
- How bots work with LivePerson
- Third Party Bot Connectors
- AI Annotator
- Conversation Orchestrator
  - Conversation Orchestrator overview
  - Engagement Controller
- Conversation Builder
  - Conversation Builder overview
  - Getting started tutorials
- KnowledgeAI with Agent Assist
- LivePerson Intent Manager
  - The power of an intent-driven contact center
  - Overview
- Post-conversation surveys
Contact center management
- Messaging operations
- Live chat operations
- Campaigns
- Conversation rollover
  - Rollover overview
Agent & Manager Workspace
- Agent tools for messaging
  - Agent Workspace for messaging
- Manager tools for messaging
  - Manager Workspace for messaging
- Agent tools for live chat
- Manager tools for live chat
  - The all agents list
  - Web history
- Workspace configuration
- Agent app
  - Agent app user guide
Data & reporting
- Reporting metrics
- Messaging
  - Real time data
    - Real time data for messaging
    - Real time messaging dashboard
  - Messaging dashboards
  - Messaging conversation segments
- Live chat
- Meaningful Conversation Score (MCS)
- Meaningful Automated Conversation Score (MACS)
- Analytics Builder
- Engagement attributes
- Performance Optimizer
  - Performance Optimizer overview
  - Performance Optimizer user guide
- Analytics
  - Advanced messaging dashboard user guide
  - Data Transporter user guide
- Insights
Marketplace solutions
- Conversational Marketplace
  - Marketplace overview
  - Marketplace reporting
Admin & settings
- Management Console overview
- Product renaming overview
- Advanced security features
- Create and manage users
- Skills & groups
- Permissions
  - Profiles
  - Restricted LPA access
- Set the time zone
- Supported languages
- System requirements
- Integration Hub (iHub)
Security & regulations
- Security
- LivePerson disaster recovery
- LivePerson support policy
- SameSite Cookies Chrome 80
- LivePerson Cookies
- HIPAA compliance
- Secure forms
  - Secure forms for messaging user guide
  - Secure forms for chat user guide
- Login
  - SSO unified login
  - Multi-factor authentication
    - Overview
    - User manual
- Accessibility policy
- Audit trail
Developer tools
- Open platform
- LivePerson Functions
  - Overview
  - Terms of Use

What's new
Release notes
- Latest Release Notes
- 2022
  - January
    - Week of January 12th
- 2021
  - November
    - Week of November 10th
    - Week of November 3rd
  - October
  - September
  - August
    - Week of August 25th
    - Week of August 18th
  - July
  - June
  - May
  - April
    - Week of April 5th
    - Week of April 19th
  - March
  - February
  - January
    - Week of January 25th
    - Week of January 18th

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Manage, measure, and scale messaging conversations

Manage, measure, and scale messaging conversations

LivePerson's AI-powered Conversational Cloud helps brands build meaningful relationships with consumers. In the LivePerson Knowledge Center you can find user guides, tutorial videos, frequently asked questions, and more resources to help your brand build conversational solutions. Use the search to explore our documentation or start by choosing a topic below.

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