Week of Jan 18th

New updates: Removing Bots authentication with Username/Password

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.



For enhanced security, starting January 29, 2024 LivePerson will remove the option to use username/password login method for Bots, and you will only have the option of an API Key.
For accounts that currently have bots using this authentication method, we will keep this option available until your bots are migrated to the API Key login method. 


In order to migrate an existing Bot, you need to change the above login method to an API Key and adjust your Bots login service with the API Key login method, according to this documentation: https://developers.liveperson.com/login-service-api-methods-application-login.html