Sign in

Week of August 16th

New updates: Chat Workspace Update

Exact delivery dates may vary, and brands may therefore not have immediate access to all features on the date of publication. Please contact your LivePerson account team for the exact dates on which you will have access to the features.

The timing and scope of these features or functionalities remain at the sole discretion of LivePerson and are subject to change.

Announcement

Features

Chat Workspace Update: Product Streamlining

  • The Chat Workspace(Agent Workspace for Chat) would be renamed to Web Visitors for non-chat accounts. 
  • Starting June 22, users on non-chat accounts (accounts that have not used chat for the past 30 days) will not have the Agent Workspace for chat available on their navigation bar. Instead, the Web Visitors module will be available. The Agents and Web History tab will be removed.

The exact date will depend on your account type. Please refer to the Announcement pop-up in the Agent workspace for Chat for the specific date.

  • Replacement of functionality: For customers using the Chat Workspace to track agents availability, there is an option to add the agents a unique permission so they have limited access to the Manager Workspace.
    • The brand can enable this by navigating to Management Console > Agent Manager View For Agents and clicking activate. 
    • Also Brand can configure based on permission post above activation. The permission View list of agents in the group is available on the Agents profile through the User Management area.

Manager Workspace Unique View for Agents:

Image

If you have any concerns or questions, please contact your account team.

Image

Manager Workspace Unique View for Agents