Conversation Timers in Agent Workspace
Enhance the efficiency and effectiveness of your customer support operations with Conversation Timers in the Agent Workspace. These timers are designed to empower your agents by providing crucial insights into ongoing conversations, enabling them to prioritize and manage their workload effectively.
Key features include timers displaying the time since the last message, total conversation time, and duration since assignment to the agent.
For the Enablement Guide and Release Notes, Click here