Troubleshoot Omnichannel

The following steps should be followed if you’re unable to update your Tenfold status from Omnichannel. These steps will need to be executed by a Salesforce administrator.

• Log in to Salesforce Sample Console.
• Search for Workflow Rules in Quick Find. You should see two workflows:
  • tenfold_AgentWork
  • tenfold_UserServicePresence

• Search for Outbound Messages in Quick Find. 

• You should see two items:
  • tenfold_AgentWork
  • tenfold_UserServicePresence

If you don’t see the expected workflows or outbound messages, go to the Agent Status feature in Tenfold Dashboard, click Refresh Integration, and check Salesforce again.