Tenfold for Service Cloud Voice release notes

Tenfold for Service Cloud Voice v1.4 release notes

Released 30 August, 2021

In this release:

• TF-10450: Adds a new feature in the Tenfold Dashboard for customers to generate API tokens to allow secure webhook requests.
• TF-11102: Fixes an issue causing a call to end when a customer left a consult call with two agents still connected.
• TF-11105: Adds a feature for disconnecting the initial caller when in a consult or conference call with multiple agents.
• TF-11373: Adds the ability for user to put a caller on hold in a call with multiple agents.
• TF-11374: Fixes an issue causing the state of a consult call to display incorrectly after putting the call on hold using the Avaya One-X softphone.
• TF-11375: Fixes an issue causing the state of a consult call to display incorrectly after pressing Retrieve using the Avaya One-X softphone.
• TF-11388: Disables the mute and call recording buttons for Avaya AES because these functions are not currently supported.

Tenfold for Service Cloud Voice v1.3 release notes

Released 20 August, 2021

Install

Tenfold Connector for OpenCTI:

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tB0000000dKNb&isdtp=p1

Avaya Connector:

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t5Y000001EL9q&isdtp=p1

In this release:

• REQ-42: Adds support for advanced call controls, including: cold transfer, warm transfer, swap calls, join calls, mute/unmute, and send DTMF.
• REQ-43: Fixes an issue where Tenfold did not support a federating agent state between Omni-Channel and the Avaya private cloud.
• REQ-178: Removes the "remember me" option from the Avaya branded connector.
• REQ-181: Security fixes.