Tenfold Cloud Connect (TCC) v5.26.0 release notes

Update Release notes

Released 26 April, 2024

Tenfold Cloud Connect (TCC) hardware and network requirements

Install or upgrade Tenfold Cloud Connect (TCC) for Red Hat Linux

Install Tenfold Cloud Connect (TCC) for Windows

Downloads

RPM packages:

• RHEL-8: Here
• RHEL-7: Here

Windows installer: 

• Here

General Improvements:

• TF-19571: Added {{app.ha.max.open.period}} property for TCC config.properties. This setting specifies how long a secondary TCC can stay disconnected from the primary before it promotes itself to active. By default it is set to 30000ms (30s). This replaced the previous {{app.ha.healthcheck}} property.
• TF-17785: Java version updated from 8 to 17

Phone System Specific Improvements:

Avaya AES :

• TF-19586: Fixed issue where TCC sometimes is unable to reconnect to the primary AES after a second disconnection. Fixed issue where an error could occur during reconnection to an AES with very large extension pools.
• TF-19553: Default state db port has been changed to 8093. This property can still be changed with the {{avayaaes.statedb.server.port}} property.
• TF-19549: Added new call attached data {"key":"directCall","value":"true","source":"CUSTOM"}, it should be added to calls made directly to the agent extension.
• TF-19533: Added option to ignore logout events from a skill. New setting {{avayaaes.agentstatus.ignore.skill.logout}}. This setting is set to false by default.

Cisco Finesse :

• TF-19600: Fixed an issue detecting product version recognition
• TF-19560: Improved Finesse related code efficiency, as well as improved logging entries to be easier to understand.
• TF-19520: Optimized some Finesse related code execution.
• TF-19518: Improved data cache handling during a failed blind transfer.
• TF-19444: Fixed an issue where Reject fails in Cisco Finesse integrations.
• TF-19427: Improved Cisco Finesse security configuration options. {{ciscofinesse.security.ssl.verify}} will now default to false. {{ciscofinesse.security.ssl.enabled}} property added to enable SSL. To enable SSL both properties must now be set to true.
• TF-17887: Improved support for secure connection to Cisco UCCX/UCCE. Please note the {{ciscofinesse.server.host}} property requires the hostname instead of IP, to support SSL verification.
• TF-17102: Fixed an issue where an incorrect message was displayed if an agent made a blind transfer to themselves.
• TF-12456: Fixed an issue where after merging a call with voicemail, the middle call would not be visible.

Cisco UCM :

• TF-19338: Changed {{ciscoucm.security.ssl.enabled}} property default to false