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Set up Tenfold Dashboard

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    Overview: In this section, you set up Tenfold Dashboard, enable SSO for Tenfold, and test inbound and outbound calling

    • Log in to Tenfold Dashboard as an admin user.
    • Navigate to Company Settings > CRM.
    • From the menu, select Salesforce BYOT.
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    • Check to make sure you are connected to the right Salesforce org.
    • Navigate to Features > Single Sign On and enable the feature.
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    • Click Upload file to upload the identity provider metadata file downloaded in the Set up a single sign-on (SSO) connected app and Salesforce as IDP procedure. 
      • NOTE: In the Domain box, enter your Call Center ID from Salesforce. 
      • When it uploads successfully, the relevant fields automatically populate.
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    • To complete the Domain field, do the following:
      • Go back to Salesforce and search for "voice" on the Setup Home page. Click Contact Center when it displays.
      • Open the Tenfold Connector.
      • Copy the section of the URL shown in the screenshot below.
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      • Go back to the Tenfold Dashboard Single Sign On page and paste the value from the previous step in the Domain box. 
        • Save your settings.
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