Policy Builder

Description

Key capabilities

• A policy-based system for orchestrating conversations between consumers and your human agents, LivePerson bots, and third-party bots.
• Out-of-the-box support for content moderation and AI Safety use cases.
• Out-of-the-box support for popular signals, such as conversation end, consumer sends message, and agent or bot sends response.
• No-code to low-code rules and actions.
• Support for custom signals via Bring Your Own Signal (BYOS).
• Support for custom actions via Bring Your Own Action (BYOA) - Integrate with any REST-based web service or API.