Improved Hallucination handling for safer GenAI implementations

    Conv Assist hallucination handling 2.gif

    Description

    LivePerson are improving the scoop of hallucination detection so it can detect any answer that is not grounded in KB content. This is an improvement over the current system which only check for non supported email addresses, phone numbers, and URLs. 


    Conv Assist hallucination handling 2.gif

    Related Links

    Link to documentation

    Status

    Planned