This table contains all of LiveEngage's Messaging capabilities compared over several channels. As such, it is too complex to navigate and view on a tablet or a mobile device. Please open it on your laptop of desktop computer to view it properly.
| Mobile App Messaging | Web Messaging | Apple Business chat | SMS | Google RCS | Line | Messaging Window API | Connector API | |||
|---|---|---|---|---|---|---|---|---|---|---|
| Consumer Experience |  |
 |
 |
 |
 |
 |
 |
 |
 |
 |
| Typing indication - consumer to agent | Supported | Supported | Supported | N/A in Channel | Not Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Typing indication - agent to consumer | Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Read indication - consumer to agent | Supported | Supported | N/A in Channel | N/A in Channel | Not Supported | Supported | N/A in Channel | N/A in Channel | Supported | Supported |
| Read indication - agent to consumer | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel | Supported | Supported |
| Delivered indication - consumer to agent | Supported | Supported | Supported | N/A in Channel | Supported | Supported | Supported | N/A in Channel | Supported | Supported |
| Delivered indication - agent to consumer | Supported | Supported | Supported | N/A in Channel | Supported | Supported | Supported | N/A in Channel | Supported | Supported |
| In-thread new messages notification | Supported | Supported | Supported | N/A in Channel | Supported | Supported | Supported | Supported | N/A in Channel | N/A in Channel |
| Hyperlinked regular expressions For auto-linking of phone numbers, dates, url, etc. | Supported | Not Supported | Supported | Supported | Supported | Supported | Supported | N/A in Channel | N/A in Channel | N/A in Channel |
| Desktop application support | N/A in Channel | Supported | Supported | N/A in Channel | Supported | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel |
| Continuity across devices | Supported (authenticated only) | Supported (authenticated only) | Supported | N/A in Channel | Supported | Supported | Supported | Supported | Supported | Supported |
| Consumer resolve conversation | Supported | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | Supported | Supported |
| Window branding and customization | Supported | Supported | Supported | N/A in Channel | Supported | Supported | Supported | Supported | Supported | Supported |
| Accessibility | Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel |
| Rich Messaging | |
|
|
|
|
|
|
|
|
|
| Emojis Both directions, agent to consumer and consumer to agent. | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Enlarged emojis | Supported | Not Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Supported | Not Supported |
| Stickers - consumer to agent | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported | Not Supported | Not Supported |
| Stickers - agent to consumer | N/A in Channel | N/A in Channel | Not Supported | N/A in Channel | Not Supported | N/A in Channel | N/A in Channel | Supported | Not Supported | Not Supported |
| Photo Sharing - consumer to agent | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Photo Sharing - agent to consumer | Supported | Supported | Supported | N/A in channel | Not Supported | Supported | N/A in channel | N/A in Channel | N/A in Channel | N/A in Channel |
| File sharing - consumer to agent | N/A in Channel | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| File sharing - agent to consumer | Supported | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| Voice/video calls | Coming in Q3 | Coming Q3 | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| GIF - consumer to agent | Supported | Supported | Supported | Not Supported | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Link previews | Supported | Not Supported | Supported | N/A in Channel | Supported | Supported | Supported | Supported | Supported | Supported |
| Quick Replies | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Structured content cards | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | Not Supported | Supported | Supported |
| Structured content carousel | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | Not Supported | Supported | Supported |
| Structured content list | Supported | Supported | Supported | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | Supported | Supported |
| Structured content time picker | N/A in Channel | N/A in Channel | Supported | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Not Supported | Supported | Supported |
| Audio Messages | Supported | Not Supported | Supported | N/A in Channel | Supported | Supported | Supported | Not Supported | Supported | Supported |
| Payment | Not Supported | Not Supported | Supported | N/A in Channel | Not Supported | N/A in Channel | Not Supported | N/A in Channel | Supported | Supported |
| Operations | |
|
|
|
|
|
|
|
|
|
| Skill routing | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Engagement Attributes | Not Supported | Not Supported | Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported |
| Automatic Messages | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| CSAT question | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Agent survey | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 | Coming Q3 |
| LiveDeflect support Brand initiated conversation. | Not Supported | Not Supported | Not Supported | Supported | Not Supported | Supported | Supported | Not Supported | Not Supported | Not Supported |
| Encryption As conversation is in transit. | Supported | Supported | Supported | Not Supported | Not Supported | Supported | Supported | Not Supported | Supported | Supported |
| Encryption at rest | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Authentication Channel natively supports a way to verify that the consumer is "trusted." | Supported | Supported | Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported |
| Client side data masking | Supported | Supported | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel | N/A in Channel |
| Agent side historical data masking For example, a credit card number. | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Secure form | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Coming Q3 | Supported | Supported |
| Post conversation survey | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Coming Q3 | Supported | Supported |
| Automation | |
|
|
|
|
|
|
|
|
|
| Bots | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported |
| Consumer Profile | |
|
|
|
|
|
|
|
|
|
| Consumer name | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Supported | Supported | Supported |
| Consumer image | Supported | Supported | N/A in Channel | N/A in Channel | Supported | N/A in Channel | N/A in Channel | Supported | Not Supported | Not Supported |