This table contains all of LiveEngage's Messaging capabilities compared over several channels. As such, it is too complex to navigate and view on a tablet or a mobile device. Please open it on your laptop of desktop computer to view it properly.

Mobile App Messaging Web Messaging Apple Business chat SMS Facebook WhatsApp Google RCS LINE WeChat Messaging Window API Connector API
Consumer Experience
Typing indication - consumer to agent Supported Supported Supported N/A in Channel Not Supported N/A in Channel Supported N/A in Channel Supported Supported N/A in Channel
Typing indication - agent to consumer Supported Supported Supported N/A in Channel Supported N/A in Channel Supported N/A in Channel Supported Supported N/A in Channel
Read indication - consumer to agent Supported Supported N/A in Channel N/A in Channel Not Supported Supported N/A in Channel N/A in Channel Supported Supported N/A in Channel
Read indication - agent to consumer Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Delivered indication - consumer to agent Supported Supported Supported N/A in Channel Supported Supported Supported N/A in Channel Supported Supported N/A in Channel
Delivered indication - agent to consumer Supported Supported Supported N/A in Channel Supported Supported Supported Supported Supported Supported Supported
In-thread new messages notification Supported Supported Supported N/A in Channel Supported Supported Supported Supported Not Supported Supported N/A in Channel
Hyperlinked regular expressions For auto-linking of phone numbers, dates, url, etc. Supported Not Supported Supported Supported Supported Supported Supported N/A in Channel Not Supported Supported N/A in Channel
Desktop application support N/A in Channel Supported Supported N/A in Channel Supported Supported N/A in Channel Supported Supported Supported Supported
Continuity across devices Supported (authenticated only) Supported (authenticated only) Supported N/A in Channel Supported Supported Supported Supported Supported Supported Supported
Consumer resolve conversation Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Window branding and customization Supported Supported Supported N/A in Channel Supported Supported Supported Supported Supported Supported Supported
Accessibility Supported Supported Supported Supported Supported Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel
Rich Messaging
Emojis Both directions, agent to consumer and consumer to agent. Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Not Supported
Enlarged emojis Supported Not Supported Supported Supported N/A in Channel Supported N/A in Channel N/A in Channel Supported Supported N/A in Channel
Stickers - consumer to agent Not Supported Not Supported Supported Supported Supported N/A in Channel Supported Supported Not Supported Supported Not Supported
Stickers - agent to consumer Not Supported Not Supported Not Supported N/A in Channel Not Supported N/A in Channel Not Supported Supported Not Supported Supported Not Supported
Photo Sharing - consumer to agent Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Photo Sharing - agent to consumer Supported Supported Supported Not Supported Not Supported Supported Not Supported Supported Not Supported Not Supported Not Supported
File sharing - consumer to agent Not Supported Supported Supported N/A in Channel Supported Supported Not Supported Supported Supported Supported Supported
File sharing - agent to consumer Not Supported Supported Supported N/A in Channel Not Supported Supported Not Supported Not Supported Supported Supported Not Supported
Voice/video calls Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel Not Supported Not Supported N/A in Channel
GIF - consumer to agent Supported Supported Supported Not Supported Supported N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Link previews Supported Not Supported Supported N/A in Channel Supported Supported Supported Supported Supported Supported N/A in Channel
Quick Replies Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported Supported Supported Supported N/A in Channel
Structured content cards Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported Supported Supported Supported N/A in Channel
Structured content carousel Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel Supported Supported Supported Supported N/A in Channel
Structured content list Supported Supported Supported N/A in Channel Supported N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Structured content time picker Supported Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Audio Messages Supported Not Supported Supported N/A in Channel Supported Supported Supported Not Supported Supported Supported Supported
Payment Not Supported Not Supported Supported N/A in Channel Not Supported N/A in Channel Not Supported Not Supported Supported Supported Not Supported
Operations
Skill routing Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Engagement Attributes Supported Supported Supported Not Supported Not Supported Not Supported Not Supported Not Supported Supported Supported Not Supported
Automatic Messages Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
CSAT question Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Agent survey Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
SmartConnect support Brand initiated conversation. Not Supported Not Supported Not Supported Supported Not Supported Supported Supported Not Supported Not Supported Not Supported Not Supported
Encryption As conversation is in transit. Supported Supported Supported Not Supported Not Supported Supported Supported Supported Supported Supported Not Supported
Encryption at rest Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Authentication Channel natively supports a way to verify that the consumer is "trusted." Supported Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel Not Supported Not Supported N/A in Channel
Client side data masking Supported Supported N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel N/A in Channel Supported Supported N/A in Channel
Agent side historical data masking For example, a credit card number. Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Secure form Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Post conversation survey Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Automation
Bots Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported
Consumer Profile
Consumer name Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel N/A in Channel Supported Supported Supported Supported
Consumer image Supported Supported N/A in Channel N/A in Channel Supported N/A in Channel N/A in Channel Supported Not Supported Not Supported N/A in Channel