Enable the phone calls list for a user in ServiceNow

Updated: Nov 5, 2024

1 min read

By default, ServiceNow does not display the list of calls for a user in the Details view. To enable it:

Open the Details view for any user.

Click the menu icon at the top left, and navigate to Configure > Related Lists

In the Related Lists, search for Phone Log->Contact in the left pane (Available) and click > to add it to the right pane (Selected).

Click Save.
View phone calls for the user in this area:

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